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About the Role

At milk + honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk + honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation.

Responsibilities

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Requirements

• High school diploma or GED.
• Experience in beauty, wellness or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communications skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends and some holidays.
• Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.

Skills

• Active listening
• Multitasking
• Brand ambassadorship
• Attention to detail
• Interpersonal communication
• Problem-solving

Work Type

• Full-time

Experience Level

• Depending on experience

Education Level

• High school diploma or GED

Salary/Compensations

• $17-$22 per hour
• $18-$22 per hour

Benefits

• Medical, dental, and vision coverage after 30 days (28+ hours/week)
• Paid Time Off from Day One (28+ hours/week)
• 401(k) with company match after 6 months
• Company-paid Life & AD&D insurance ($15,000 coverage)
• Tenure bonus program for long-term team members
• 40% off retail products
• 50% off milk + honey products
• 15% off spa, salon, and medSPA services
• Up to 50% off spa services at select locations
• Up to 40% off salon services at select locations
• Spa perks for milestone celebrations
• Referral Bonuses up to $500
• Discounted LA Fitness gym membership
• Return-to-work bonus up to $2,000 following maternity leave
• Paid volunteer time off

About the Company

• milk + honey is a day spa and salon that aims to make the world a better place through intentional acts of kindness.

Equal Opportunity

• milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.