Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Heidi is seeking an individual to own the clinical coding engine, the coder seat interface, and the forward-deployed workflow design within health systems. This role also involves owning the commercial story, including financial models, ROI proof points, and outcome metrics for health system contracts. The position requires a deep understanding of revenue cycle workflows like ICD-10, DRG assignment, HCC capture, and E&M levelling, with no ramp-up time expected for on-site customer engagement.

Responsibilities

Own the revenue cycle product across Australia, the UK, and the US, determining product strategy and sequencing.
Conduct on-site discovery at health systems to understand coder workflows and identify opportunities for improvement.
Develop and present end-to-end ROI models to health system stakeholders.
Define and measure coding accuracy as a key product metric, building necessary evaluation infrastructure.
Collaborate with clinicians to improve documentation quality upstream.
Address AI resistance within coding departments and navigate IT procurement processes.
Partner with engineering on the connection and evaluation layers for product deployment.
Shape the commercial strategy for revenue cycle products, including pricing and sales enablement.
Act as a liaison between Sales, Solutions Engineering, Customer Success, Engineering, and Marketing.

Requirements

5+ years of experience shipping product in healthcare, specifically selling to or building for health systems.
Working fluency in revenue cycle workflows including ICD-10, DRG assignment, HCC capture, and E&M levelling.
ROI-first thinking with the ability to build business cases independently.
Demonstrated passion for AI through hands-on building, prototyping, or side projects.
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation).
A bias for building over requesting.
Strong opinions, held loosely.
Data fluency with the ability to diagnose and specify improvements for model failures.
High tolerance for 0-to-1 ambiguity and comfort with a product in discovery and prototype stages.
A belief in the transformative power of great design.

Skills

AI
LLM concepts
Prompting
Fine-tuning
Embeddings
Retrieval
Evaluation
Product management
Healthcare revenue cycle
ICD-10
DRG assignment
HCC capture
E&M levelling
Financial modeling
Data analysis

Location

San Francisco

Work Type

On-site
Full-time

Experience Level

5+ years

Benefits

Healthcare
Dental
Vision
401k with 3% company match
$700 annual learning and development budget
$100/month health and wellness allowance
$500 home office budget
26 weeks paid primary parental leave
18 weeks paid secondary parental leave
Fertility support up to $7,000
Four weeks of work from anywhere per year
Serious equity

About the Company

Heidi is an AI startup focused on building an AI Care Partner to strengthen the human connection in healthcare.
The company has experienced rapid growth, supporting millions of patient visits globally and used by hundreds of thousands of clinicians.
Heidi's mission is to transform healthcare by automating documentation and improving efficiency.
The company values solving real problems, distribution, and a team dedicated to enacting change in health systems.
Heidi fosters a culture of trust, admiration, and outcome-oriented work, adapting to employee schedules and prioritizing mental health.