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About the Role

Jonathan Adler is seeking an experienced and highly organized Sales Administration Manager to lead the end-to-end customer service experience for our wholesale business unit. This role is responsible for the full wholesale business lifecycle including order entry, stock inventory reporting, EDI application, warehouse coordination, international shipping support, and invoice processing. The ideal candidate will possess excellent time management and interpersonal skills, with a passion for collaboration and cross-functional leadership.

Responsibilities

Partner with sales teams to input and track orders throughout their life cycle.
Review available inventory and open order reports to ensure efficiency and timely warehouse processing.
Communicate ex-warehouse estimates to company leadership for financial forecasting.
Manage EDI application of bulk orders.
Coordinate directly with client buying offices to resolve discrepancies.
Ensure buying offices transmit EDI’s to align with internal shipping goals.
Serve as a liaison between the warehouse and wholesale customers to facilitate domestic and international shipping documentation including product specifications, Proof of Delivery (POD) and Bill of Lading (BOL), cost estimates.
Account for shipping or custom clearance fees on client invoices.
Migrate invoices to AR portals to ensure timely payment for department stores.
Generate RA’s and apply credit memo’s as directed by the Sales team.

Requirements

Bachelor’s degree or equivalent experience in a related field.
5+ years of experience in sales administration, customer service, logistics, or related areas.
Proven experience managing and coaching, with strong leadership abilities to train, mentor, and oversee remote staff.
Experience in the home furnishings, home décor or fashion industry is highly preferred.
Experience working with luxury department store and specialty retailers highly preferred.
Excellent verbal and written communication skills to effectively collaborate with cross-functional teams, including internal sales team, wholesale customers and warehouse staff.
Exceptional organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

Location

New York, NY

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$80k-$110k

Benefits

Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
401(k) Retirement Savings Plan with company match
Generous Paid Time Off (PTO) and paid holidays
Half Day Fridays with shortened hours during both Summer and Winter seasons
Exclusive employee merchandise discounts

About the Company

Jonathan Adler is a design company dedicated to bringing Modern American Glamour to our customers’ lives.
Our work environment reflects Jonathan’s personality and the products he creates—inspiring and fun.
Our commitment to outstanding design, impeccable materials, and unparalleled craftsmanship is at the core of everything we do—from our Soho headquarters to all of our stores.
We offer a wide range of career opportunities, and are always seeking passionate, like-minded individuals to bring Jonathan’s mission to life.