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About the Role

Base is America’s next-generation power company, rebuilding the foundation of modern civilization by deploying a vast network of distributed batteries. This role is crucial for addressing post-installation needs and ensuring customer satisfaction.

Responsibilities

• Schedule and coordinate field service with customers and the internal field service team for post-installation needs.
• Proactively communicate with customers regarding the post-installation process.
• Manage and prioritize incoming requests from multiple internal departments.
• Track progress of field service activities and identify potential delays.
• Monitor and analyze field service resolution times for efficiency and customer satisfaction.
• Maintain accurate records of inspection schedules, field service activities, and PTO status.
• Identify and implement process improvements for the post-installation workflow.

Requirements

• 2+ years of experience in project coordination within construction, solar, EV charger, battery, roofing, or similar fields.
• Strong organizational and time management skills to manage multiple projects simultaneously.
• Strong problem-solving skills to proactively address potential roadblocks.
• Ability to track and analyze data to identify trends and improve processes.
• Excellent written and verbal communication skills, with a focus on clear and professional customer interactions.
• Experience scheduling and coordinating with external stakeholders (e.g., inspectors, utility representatives).
• Proficiency in managing documentation and utilizing online portals.

Skills

• Project coordination
• Organizational skills
• Time management
• Problem-solving
• Data analysis
• Written communication
• Verbal communication
• Customer interaction
• Scheduling
• Coordination with external stakeholders
• Documentation management
• Online portal utilization

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2+ years

About the Company

• Base is America’s next-generation power company, rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.
• We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
• Field Operations is Base Power’s boots on the ground, acting as the driving force behind our physical footprint and real-world execution.
• This team sits at the intersection of logistics, fleet management, and local vendors, ensuring our physical assets are exactly where they need to be, when they need to be there.
• Beyond managing daily logistics, the team plays a key role in optimizing asset utilization, managing operational costs, and scaling our regional supply chains.
• Their work directly impacts vehicle uptime, maintenance efficiency, and the overall reliability of our network - making them a critical driver of our growth.
• This is a team built for people who enjoy fast-paced problem solving, process optimization, and developing a deep understanding of what it takes to run a high-performing, asset-heavy operation.
• Base is a startup, which means priorities shift and evolve quickly.
• Our Values: First Principles Thinking, Operate at Base Pace, Give & Get Feedback, Everyone’s an Owner, Strong Opinions, Loosely Held, Committed to the Mission, Fun & Optimism Coexist with Grit.