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About the Role

Relay is seeking a data-driven, customer-obsessed problem solver to join the Risk Strategy team. This role will own projects end-to-end, analyzing fraud trends, optimizing fraud rules, and collaborating with various teams to strengthen defenses and protect customers while ensuring a seamless experience. The work directly influences how fraud is detected and prevented, contributing to the success of millions of small businesses.

Responsibilities

• Own the design and optimization of rules and strategies that balance fraud prevention, operational efficiency, and a seamless customer experience
• Analyze onboarding, account, and transaction data to uncover emerging fraud patterns, vulnerabilities, and growth opportunities
• Develop, test, and tune fraud rules across customer touchpoints to protect customers and reduce false positives
• Backtest rule changes to assess effects on fraud rates, customer experience, and operational workload
• Collaborate with Product and Engineering to embed fraud controls in new features and products
• Work closely with Risk Ops to ensure risk decisions are actionable, efficient, and scalable
• Implement automation, fraud tools, and external data sources to strengthen the risk engine
• Monitor performance post-deployment, iterating rules and strategies to drive ongoing optimization
• Translate insights into clear recommendations for technical and non-technical stakeholders, aligning risk decisions with business objectives

Requirements

• 2+ years of experience in fraud, risk strategy, or data analysis, preferably in fintech, banking, or payments
• Proficient in SQL (joins, aggregations, window functions, subqueries) and can write efficient queries with minimal supervision
• Analytical and curious, digging into trends to understand the “why” and using data to shape smarter fraud rules
• Own projects from start to finish, defining the problem, diving into data, and driving solutions to completion
• Strong communicator, translating complex insights into clear, actionable recommendations for technical and non-technical stakeholders
• Collaborative and know how to navigate cross-functional work with Risk Operations, Customer Experience, Product, Engineering, and Data
• Developing risk intuition, understanding not just what works, but why each decision drives downstream impact
• Thrive in fast-paced environments, tackling challenges, optimizing processes, and raising the bar across the team
• Actively using AI tools in how you work today and excited to push what's possible with them

Skills

• SQL
• Data Analysis
• Fraud Prevention
• Risk Strategy
• Communication
• Collaboration
• AI Tools

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• $112,500 CAD to $137,500 CAD
• Typical starting salary for fully ready candidates: $125,000 CAD

Benefits

• Compensation follows impact, with increases not limited to annual reviews
• Perks and benefits detailed on Candidate Hub

About the Company

• Relay is a digital banking platform for self-made business owners, providing tools and knowledge to manage money effectively.
• The company aims to increase the success rate of small businesses by replacing financial guesswork with real visibility.
• Relay offers an all-in-one, collaborative money management platform focused on employer SMBs and their finance function.
• Relay is scaling rapidly and expanding its Risk Strategy team.

Equal Opportunity

• Encouraged to apply even if experience doesn't perfectly match the job description; perspective and drive matter.
• Welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.
• Accommodations available at any stage of the hiring process upon request.
• Offers of employment are conditional upon a successful background check and employment verification.