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About the Role

Serve as the primary communicator between customers and technicians, developing estimates, writing repair orders, and ensuring a premium customer experience. Drive strong customer pay labor and gross performance while maintaining exceptional CSI and revenue metrics.

Responsibilities

• Serve as the communicator and liaison between the customer and technician
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
• Deliver a premium luxury customer experience every day
• Present inspection results with confidence to close work, build value, and maximize customer pay
• Drive strong customer pay labor per RO and gross performance
• Control timelines, approvals, and expectations
• Maintain exceptional CSI, retention, and revenue metrics
• Execute warranty and service processes with zero excuses

Requirements

• 2-3+ years of previous Service Advisor experience
• Lexus experience preferred
• Well-versed in using CDK
• Consistently high CSI and customer retention scores
• Courteous and professional communication skills
• Process driven, detail-oriented with strong accountability and a sense of urgency
• Solid automotive service knowledge
• Acceptable driving record and a valid driver's license in your state of residence
• High School graduate or equivalent, 18 years or older required
• Drug free workplace

Skills

• Automotive service knowledge
• Customer service
• Communication skills
• Detail-oriented
• Accountability
• Sense of urgency
• CDK proficiency

Location

• Orange County

Work Type

• Full-time

Experience Level

• 2-3+ years

Education Level

• High School graduate or equivalent

Salary/Compensations

• $80,000 to $120,000+

Benefits

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About the Company

• Lexus of Orange County is part of Lithia & Driveway, with over 300 dealerships nationwide representing over 30 manufacturers in 25 states.
• Offers industry-leading benefits, personal and professional growth opportunities, and a fantastic team.
• A high-performance culture that rewards execution and accountability.
• Strong leadership, modern facility, and a professional, results-driven environment.
• Career growth across 30+ brands in 25 states.

Equal Opportunity

• Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Also consider qualified applicants regardless of criminal histories, consistent with legal requirements.