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About the Role

The Manager, Resources & Engagement, plays a critical role in supporting the success of the ASPCA’s Animal Relocation program by leading workforce processes, operational systems, and cross-functional coordination, while fostering a connected and engaged contingent workforce. This person in this role will partner closely with senior leadership to align staffing, develop workforce strategies, and ensure safe execution of transport. In addition, this manager will oversee key operational processes, including invoicing, payroll, safety compliance, and standard operating procedure (SOP) management. The Manager, Resources & Engagement, will also serve as a central liaison across teams and functional areas, driving communication, planning, and coordination efforts, while managing internal communications, digital content, and department-wide events. The Manager, Resources and Engagement reports directly to the Director, Performance & Engagement and has no direct reports.

Responsibilities

Build relationships with 35+ staff and contingent drivers; collaborate with management to support drivers with day-to-day operations, resolving issues, and ensuring alignment with transport schedules
Execute full-cycle recruiting processes for the extended workforce, in partnership with the Senior Manager, Performance and Engagement, including scheduling, candidate communication, interview coordination, and onboarding logistics
Maintain and update training materials within the Learning Management System (LMS), track completion, follow up on compliance gaps, and implement updates based on identified needs
Support execution of engagement initiatives, including recognition and team activities, to promote team cohesion and inclusivity
Provide administrative and operational support to Senior Manager on employee-related matters, including incident reporting and performance documentation, in collaboration with People and Legal teams.
Directly manage day-to-day workflows including payroll, staffing, data management, safety compliance, and documentation to ensure smooth and compliant workflows
Manage allocation and utilization of resources, including supplies, inventory, and transport assets, to support safe and efficient program execution
Drive operational consistency by maintaining SOPs, improving workflows and reporting, tracking expenses, managing centralized invoicing, and flagging irregular expenses to the Vice President; serve as the primary liaison with Accounts Payable
Support senior leadership during disaster response and cross-department work, including communication, travel coordination, and resource deployment
Provide coverage and back-up support for management, stepping into key roles or workflows as needed, and independently making real-time decisions to support active transport; occasionally serve as a backup driver and be available for cross-team coordination and to deploy to cases and disasters
Cross train with other members of the department to ensure operational continuity
Develop and deliver internal communications in partnership with leadership, including VP-level updates and department messaging
Anticipate roadblocks and present actionable solutions
Manage sensitive and confidential information
Develop and manage digital content and materials to support communication, training, and engagement initiatives
Manage documentation, reporting systems, and compliance tracking to ensure accurate and accessible records across program areas
Serve as a liaison across teams and functional areas (staffing, logistics, vehicles, inventory), driving alignment on planning, staffing communication, and cross-functional coordination
Plan and execute logistics for meetings, training, and events, including vendor coordination and expense tracking; lead the planning committee for the department’s annual Face-to-Face event
Coordinate meetings, including agenda development, materials preparation, documentation of discussions, and tracking of action items and follow-up

Requirements

Demonstrates compassion and concern for the safety and well-being of self, animals, and others, especially during stressful situations.
Proven ability to identify creative solutions and overcome obstacles to achieve a goal.
Strong written, oral, and interpersonal communication skills
Ability to apply role expertise to create and prepare concise written reports, policies, and procedures.
Familiarity with workplace safety standards, including OSHA compliance, a plus.
Self-motivated and team oriented; demonstrates ability to build collaborative relationships and work independently with all levels of team members, employees, and outside contacts.
High levels of patience, flexibility, and professionalism, including the ability to change direction and re-prioritize work quickly, particularly while under pressure.
Strong time management and organizational skills, and attention to detail with the ability to prioritize multiple projects, manage complex workflows and be responsive to requests.
Ability to manage sensitive information with professionalism and confidentiality and show discretion and leadership in a variety of situations.
Embody feedback as a key tool of coaching and team development, seeking opportunities to foster open and collaborative relationships.
Advanced proficiency with technology, including Microsoft Office (e.g. Outlook, Excel, Word), required
Comfort and experience with learning new technology on a regular basis, required
Ability to exemplify ASPCA’s core values and behavioral competencies.
Must obtain Fear Free® certification within 60 days of hire
Must complete ICS certifications (IS-100, 200, 700, 800) within 90 days of hire
Role requires physical activity, including lifting up to 50 lbs. with assistance, long-distance driving, and animal handling
Able and willing to drive approximately 650 miles over the course of a day
Able to push, pull and lift equipment and crates up to 50 pounds
Able to provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history
Able to obtain and provide a Department of Transportation Medical Certificate
Willing and able to provide all documentation necessary to complete a Driver Qualification File pursuant to DOT and FMCSA requirements in order to drive a Commercial Motor Vehicle with a GVWR of 26,000 pounds or less
Work environment may include exposure to animals, cleaning agents, noise, and outdoor conditions

Skills

Canva
Airtable
Microsoft Office (Outlook, Excel, Word)

Location

Remote (United States, preference for Eastern or Central Time Zones)

Work Type

Remote
Full-time

Experience Level

3+ years of professional experience
Experience supporting hiring including interviewing candidates and making recommendations on their candidacy
Experience onboarding staff and/or workforce coordination (e.g. scheduling staff) highly preferred
Experience in animal welfare and animal sheltering highly preferred
Experience managing invoicing, expense tracking, payroll, or other financial functions including working with accounts payable and reconciling discrepancies
Experience organizing meetings, taking notes, and providing summaries and action items

Education Level

High School Diploma, GED, or Equivalent Experience

Salary/Compensations

Zone 1: $61,000 - $65,000 annually
Zone 2: $67,000 - $72,000 annually
Zone 3: $74,000 - $79,000 annually

Benefits

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays
Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

About the Company

For more than 150 years, the ASPCA has been on the frontlines to save, transform, and protect the lives of millions of animals.
The ASPCA’s Animal Relocation department is tasked with providing effective, lifesaving, animal relocation and transport. Using the theories of supply and demand, relocation saves lives by transporting animals from under-resourced shelters in areas of oversupply where the chance of adoption is slim, to shelters where the chances of adoption are greater.