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About the Role

This role focuses on discovery and journey work for next-generation experiences, combining generative research methods with a journey-centric view to deliver insights that guide strategic projects. You will act as a customer and user advocate, leveraging human-centered design and research methods to envision, validate, and manage high-quality experiences within a journey management framework.

Responsibilities

• Creating and maintaining end-to-end journeys with known insights and key metrics, facilitating new/additional research as needed.
• Mapping persona-based journeys with a holistic view of the experience by identifying important moments that matter, how those touchpoints are connected, and how people experience Autodesk.
• Collaborating in the Journey Management platform to connect insights with user journeys and resulting recommendations, driving strategic decision making and prioritization based on insights.
• Partnering with CX, research teams, analytics, and other cross-functional teams to refine and monitor experience metrics and VOC.
• Developing and maintaining a network of collaborators across departments and seniority levels.
• Facilitating co-creation workshops with partners throughout the company as needed to bring alignment and enable action.
• Producing boundary artifacts such as journey maps, service design blueprints, service prototypes, and integrating business process mapping where appropriate.
• Actively participating in platform governance efforts to strengthen the journey management process, help implement and establish it.
• Proactively planning and executing discovery research throughout the design and development lifecycle, from early strategic direction through post-release validation.
• Integrating and synthesizing complex data from diverse sources, analyzing insights for business impact, mapping and measuring outcomes to key moments in the journey.
• Employing a wide range of research methods, including formative and summative usability studies, customer interviews and contextual inquiry, and quantitative methods such as A/B testing, multi-variant testing, customer surveys and usage analytics.
• Communicating and presenting research findings and insights in a clear and compelling way to a variety of audiences, including executive audience.
• Facilitating empathy and synthesis workshops with project teams and stakeholders to ensure that findings and insights are translated into actionable product improvements.
• Leading efforts in AI-assisted research, leveraging generative AI tools at every step of the research and Journey Management process.
• Partnering with other researchers on the team and across the broader research community at Autodesk to share and evangelize research findings, collaborate on projects to understand customers’ end-to-end journey, and to promote research as a strategic driver for products and services.
• Acting beyond just a practitioner of research and taking responsibility to be an activator, making sure insights turn into industry-leading products and services.
• Supporting an outcome-oriented model measuring the effectiveness of research against business impact.

Requirements

• Led the creation of journeys validated by evidence from a variety of internal and external sources.
• Actively revisited, maintained, and updated journeys with insights and key metrics as they become available from across partner and stakeholder groups.
• Facilitated the decision-making process around the creation and identification of key opportunities in the context of journeys for experience improvement.
• Partnered with product teams to prioritize strategic focus areas and remained ‘plugged in’ to support their execution, delivery, and evaluation.
• Partnered with design to provide guidance for effective and consistent design implementation.

Skills

• Generative research methods
• Journey-centric view
• Human-centered design
• Research methods
• Journey development tools
• Journey management framework
• Research roadmap planning
• AI-integrated workflows
• Discovery research
• Strategic mindset
• Collaborative iteration
• Experimentation
• Feedback gathering
• Usability studies
• Customer interviews
• Contextual inquiry
• A/B testing
• Multi-variant testing
• Customer surveys
• Usage analytics
• Generative AI tools

Location

• Remote

Work Type

• Full-time

Experience Level

• Principal

Salary/Compensations

• $117,000 - $210,540

Benefits

• Health benefits
• Financial benefits
• Time away
• Everyday wellness
• Annual cash bonuses
• Stock grants
• Comprehensive benefits package

About the Company

• Autodesk software is used to create buildings, cars, factories, and movies. We help innovators turn ideas into reality, transforming how things are made and what can be made.
• Our culture is at the core of everything we do, guiding how we work, treat each other, connect with customers and partners, and show up in the world.
• Autodeskers do meaningful work that helps build a better world designed and made for all.

Equal Opportunity

• Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
• We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
• We take pride in cultivating a culture of belonging where everyone can thrive.