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About the Role

At The Cigna Group, technology powers better experiences for our customers and patients. We are seeking an experienced Application Development Senior Advisor to join the SHIELD team within Servicing Technology & Products (STP). In this role, you will help drive the reliability, resilience, and continuous improvement of critical Voice Self-Service and Automation platforms that support our business at scale. This is an opportunity to influence the future of application operations by leading automation initiatives, strengthening platform availability, and enabling self-healing capabilities across both cloud and on-premises environments. If you are passionate about building resilient systems, solving complex challenges, and creating scalable solutions, we'd love to hear from you.

Responsibilities

Drive the reliability, availability, and scalability of mission-critical applications supporting Voice Self-Service and Automation capabilities.
Lead and support a blended team of employees and consultants operating across onshore and offshore locations in a 24x7 environment.
Implement proactive monitoring, alerting, and observability solutions to identify and resolve issues before they impact customers or business operations.
Conduct root cause analysis of application and system failures, implementing sustainable corrective actions to prevent recurrence.
Develop automation solutions that streamline deployments, configuration management, operational processes, and application health checks.
Partner with engineering teams to design, deploy, and support resilient solutions that maximize system stability and performance.
Advance self-healing capabilities that reduce manual intervention and improve overall service availability.
Analyze availability, reliability, and performance metrics to identify improvement opportunities and drive operational excellence.
Participate in major incident management, service restoration activities, and post-incident reviews impacting the STP organization.
Champion best practices in cloud operations, automation, observability, and platform resiliency.

Requirements

6+ years of experience supporting enterprise applications in development, site reliability engineering, operations, or related technology roles.
3+ years of hands-on Python development experience.
Experience managing highly available, scalable, and resilient applications in production environments.
Experience defining, measuring, and improving key performance indicators (KPIs), service level objectives (SLOs), and operational metrics.
Hands-on experience with AWS services, including IAM, EC2, S3, CloudWatch, Lambda, Step Functions, SQS, SNS, Glue, Athena, and related technologies.
Experience implementing monitoring, alerting, and operational support solutions.
Strong problem-solving, analytical, and troubleshooting skills.
Proven ability to collaborate effectively across engineering, operations, and business teams.
Experience using enterprise monitoring and logging tools, including Dynatrace and Splunk.
Strong verbal and written communication skills.

Skills

Python
AWS
IAM
EC2
S3
CloudWatch
Lambda
Step Functions
SQS
SNS
Glue
Athena
Dynatrace
Splunk
Docker
Kubernetes
Terraform
Databricks
Snowflake
GitHub Actions
Jenkins

Work Type

Remote
Hybrid

Experience Level

Senior Advisor
6+ years of experience
3+ years of hands-on Python development experience

Education Level

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Salary/Compensations

122,200 - 203,600 USD / yearly

Benefits

Annual bonus plan
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
18 days of paid time off per year
Paid holidays
Leaves of absence

About the Company

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Equal Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.