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About the Role

The Performance Manager is responsible for client retention and utilization, driving revenue growth by maximizing product functionality and expanding services within their assigned client base. This role requires significant influence, strategic planning, and decision-making to ensure clients achieve measurable results from vAuto systems.

Responsibilities

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer.
• Manage the progress and results of each assigned account within their portfolio.
• Responsible for client utilization and leveraging software to align with client objectives across multiple applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker and management.
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of action.
• Identify key barriers and core problems preventing clients from meeting business objectives.
• Apply problem-solving skills and strategic insight to deal creatively with situations and accomplish client goals.
• Maintain relationships with clients through regular onsite visits and/or virtual screen share engagements.
• Oversee the account launch process, ensuring effective utilization of resources for customer success.
• Work with 'at risk' clients to develop action plans for turnaround and retention.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.
• Encourage clients to attend product workshops to enhance knowledge of system capability.
• Develop self by participating in product development/enhancement review sessions.
• Engage and participate in the exchange of 'best practices' across the retail sales & performance management team and other business units.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field, or equivalent combination of education and experience.
• Safe drivers needed; valid driver's license required.
• Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office.
• Must clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Skills

• Extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer.
• Relationship management capabilities.
• Strong communication and interpersonal skills.
• Ability to effectively work with all levels at automotive dealership or dealer group.
• Ability to articulate/communicate in a way that retains audience engagement.
• Exceptional listening skills.
• Client focus and excellent customer service skills/approach.
• High energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Technical proficiency.

Location

• New England states, New York, New Jersey, and Pennsylvania
• Can work remotely but need to live in the specified city, state, or region

Work Type

• Remote
• Full-time

Experience Level

• Manager - Non People Leader
• 6 years' experience in a related field
• At least 7 years of recent retail automotive management experience

Education Level

• Bachelor's degree
• Master's degree
• Ph.D.

Salary/Compensations

• $109,800.00 - $164,800.00 base salary
• $71,000.00 annual incentive/commission target

Benefits

• Competitive salary and top-notch bonus/incentive plans.
• Pro-sales culture.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About the Company

• Cox Automotive transforms the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology and a commitment to stellar experiences for drivers and dealers.
• Employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim.
• Enjoy the people-centered atmosphere that is central to life at Cox.

Equal Opportunity

• Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
• Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
• EOE, including disability/vets.