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About the Role

This role manages professional teams and leverages key relationships to achieve results, integrating subject matter and industry expertise within banking and investments. It contributes to setting operational standards and requires a deep understanding of how different areas integrate within the function and contribute to overall objectives. The role also demands commercial awareness, strong communication, and diplomacy skills to influence stakeholders and external customers.

Responsibilities

Actively manage day-to-day servicing and processing activities to ensure high service levels and compliance with policies.
Interface daily with Banking teams to address escalated issues and exceed client service requirements.
Coach and provide ongoing feedback to staff, identify training needs, and develop training plans.
Regularly review processes for maximum efficiency and superior service quality.
Contribute to and drive tactical and strategic initiatives.
Establish effective working relationships with operational and technology partners to resolve issues.
Regularly review internal control and regulatory requirements and self-test results.
Work closely with Global and Regional Market Managers to ensure business initiatives are supported by Service.
Assess risk appropriately, considering the firm's reputation, clients, and assets, by driving compliance and ethical conduct.
Escalate, manage, and report control issues with transparency.
Supervise the activity of others and create accountability for those who fail to maintain standards.
Act as a subject matter expert for banking and investment servicing.
Identify training needs and assist the Wealth Academy in creating job aids.
Coordinate "SWAT" resources for domestic and international Advisors new to Citi needing support in transferring client books.
Partner with the National Client Service Manager to create and communicate a CSA career path, including a senior RCSA role.

Requirements

10+ years of experience
Robust experience in business management and risk and control in a wealth management firm
Experience leading high performing teams
In-depth knowledge of client onboarding requirements, including KYC and AML
Excellent verbal and written communication skills
Required US FINRA: SIE, Series 7, Series 63 (or Series 66), and Series 24 (Series 9/10 accepted)

Skills

Business management
Risk and control
Wealth management
Team leadership
Client onboarding
KYC
AML
Verbal communication
Written communication

Location

San Francisco California United States

Work Type

Full time

Experience Level

Senior
10+ years

Education Level

Bachelor's/University degree
Master's degree preferred

Salary/Compensations

$163,600.00 - $245,400.00

Benefits

Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

About the Company

Citi is an equal opportunity employer.

Equal Opportunity

Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.