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About the Role

Fred Victor is seeking a 24-Hour Services Mental Health and Addictions Case Manager for the Women's Hostel. This role is crucial in supporting women experiencing poverty and homelessness, aiming to improve their health, income, and housing stability. The position operates within a low-barrier, trans-inclusive, and welcoming environment, utilizing principles of Housing-First, Harm-Reduction, and recovery.

Responsibilities

• Implement harm reduction, client-centered recovery philosophy and community service delivery.
• Conduct community outreach and advocacy to establish partnerships for connecting clients to resources.
• Foster engagement with harm reduction programs, including workshops and social activities.
• Manage harm reduction kit ordering, preparation, storage, and distribution.
• Ensure safe disposal of used harm reduction equipment according to established protocols.
• Provide overdose prevention education and support.
• Engage clients with monthly programs and document meeting minutes.
• Collaborate with the Harm Reduction Committee, clients, and peers to develop harm reduction programming and services.
• Ensure the overall mental health and well-being of clients.
• Liaise clients with community resources for mental health and addiction services.
• Assist clients with symptom management through knowledge of mental illness and addictions on a one-on-one basis.
• Implement trauma-informed practices by ensuring client safety and awareness of potential triggers.
• Collaborate in creating a predictable environment to help clients rebuild efficacy and personal control.
• Utilize a strengths-based approach focused on skills building to enhance resiliency.
• Follow up with clients weekly or as needed based on priority and urgency.
• Review and adjust service plan goals collaboratively with clients.
• Record client notes, intake forms, and discharge plans in accordance with standards and policies.
• Report all accidents, injuries, and occurrences in writing.
• Collect data on client demographics, service statistics, and goal achievement.
• Provide referrals, information, and advocacy to support clients in meeting case plan goals.
• Provide staff back-up for agency programs and daily activities as needed.
• Cooperate with other staff and clients for efficient and coordinated services.
• Process client intakes and transfers, and support clients with daily needs.
• Resolve client complaints appropriately and in a timely manner.
• Lead and support external agency staff providing services onsite.
• Participate alongside individuals to accomplish tasks and develop meaningful activities.
• Conduct crisis interventions, de-escalate situations, practice conflict resolution, and facilitate groups.
• Communicate and demonstrate professional boundaries with clients, staff, and partners.
• Abide by all Fred Victor Centre policies and procedures.
• Work in accordance with the Ontario Occupational Health and Safety Act.
• Participate in regular meetings and evaluations with management.
• Observe work requirements such as punctuality, meeting deadlines, and working with or without direct support.
• Perform other duties as required.

Requirements

• Educational background in social services with a mental health and harm reduction focus, including continuing education for working with vulnerable individuals.
• Minimum 3 years of experience working with individuals experiencing serious mental health/substance use issues, violence, and social isolation.
• Knowledge and prior work experience in the supportive housing and homelessness sector.
• Empathetic understanding of issues facing marginalized women impacted by poverty, social isolation, mental illness, abuse, trauma, and/or substance abuse/misuse.
• Knowledge of substance use and addictions, specifically injection drug use, through lived experience, work experience, and/or education/training.
• Knowledgeable in harm reduction principles.
• Proven experience with overdose prevention, response, and training/experience with Naloxone administration.
• Experience in providing life skills coaching with a commitment to mental health recovery principles.
• Ability to build partnerships and alliances with community organizations and health centers.
• Knowledge of community-based resources and services.
• Experience supporting individuals to navigate service systems across housing, legal, income support, health, and settlement sectors.
• Awareness of and sensitivity to the health issues of a diverse community.
• Experience working with disenfranchised populations.
• Commitment to community development practices.
• Understanding of systems that cause and support homelessness, poverty, and discrimination.
• Understanding of strategies that promote asset development and self-empowerment.
• Ability to develop effective relationships with participants, co-workers, and external agencies.
• Ability to define roles and implement multi-disciplinary team practices.
• Strong skills in crisis intervention and conflict resolution.
• Ability to utilize sound problem-solving and decision-making skills under pressure.
• Ability to create and implement creative solutions.
• Must be available for shift work.
• Experienced with data management, recordkeeping, and computer literacy.
• Strong communication skills, both written and oral.
• Administrative and organizational skills.
• Literacy in Word, Excel, Outlook, Windows, and SMIS.
• A Police Record Check is required by the final candidate prior to hiring.

Skills

• Harm reduction
• Client-centered recovery philosophy
• Community outreach
• Advocacy
• Overdose prevention
• Naloxone administration
• Life skills coaching
• Mental health recovery principles
• Partnership building
• Community resource navigation
• Crisis intervention
• Conflict resolution
• Problem-solving
• Decision-making
• Data management
• Recordkeeping
• Computer literacy
• Written communication
• Oral communication
• Administrative skills
• Organizational skills
• Word
• Excel
• Outlook
• Windows
• SMIS

Location

• 1059 College Street

Work Type

• Full-Time
• Permanent
• Shift work

Experience Level

• Minimum 3-year experience working with people living with serious mental health/substance use issues, as well as people who have experienced violence and social isolation.

Education Level

• Educational background in social services with a mental health and harm reduction focus

Salary/Compensations

• $29.40 per hour

Benefits

• 4 weeks of vacation to start
• Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with 100% premiums paid by the employer
• LTD with premiums 100% paid by employees
• Paid sick leave
• Float day
• RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
• Access to employee and family assistance plan

About the Company

• For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
• Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
• We are committed to ending homelessness, one person at a time.
• Fatima House (Women’s Hostel) is a low barrier, trans-inclusive and welcoming space for women to reside and work towards permanent housing.
• Services will address immediate basic needs for food, shelter and sleep; personal needs for showers and laundry; social and recreation needs for sharing fun activities with other women; health needs such as primary care, addictions treatment and counselling; allied services such as income, legal problems, housing and safety.
• The provision of formal and informal programming, advocacy, informal counseling and support, information and referral are also an integral part of this service.
• Fatima House’s service approach is based on principles of Housing-First, Harm-Reduction, recovery, low-barrier service, trauma informed, anti-oppression and welcoming and inclusive client-centered service delivery.
• We offer a caring and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference.
• With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
• Many members of the management team started in relief and front-line roles.

Equal Opportunity

• Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
• As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.
• If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
• We strive to provide reasonable accommodations whenever requested.
• Information received relating to accommodation requests will be treated with confidentiality.