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About the Role
The In-Room Dining Operator will accurately take food and beverage orders from guests, punch them in, and relay details for timely delivery. This role maximizes sales through upselling and professionally handles guest concerns.
Responsibilities
- Accurately take food and beverage orders from guests.
- Successfully punch in orders and relay all details to Captains and servers for timely delivery.
- Maximize sales through upselling.
- Accommodate guest concerns in a prompt, professional, and pleasant manner.
- Perform all specific duties as assigned by In-Room Dining Leaders and Captain.
- Extend service and exceed guest expectations.
- Perform opening and closing duties according to outlined standards.
- Ensure all guest special requests and details are met.
- Conduct oneself with a pleasant and helpful attitude towards guests, colleagues, and supervisors.
- Maintain a clean environment, free of hazards and malfunctioning equipment, reporting any issues to supervisors.
- Organize daily tasks such as amenities, pre-orders, and daily orders.
- Suggestively sell items and anticipate guest needs and desires.
- Relay all concerns to the leadership team and record any problems that arise.
- Follow telephone techniques and procedures.
- Order and maintain stationary for the department.
- Adhere to all Safe Standards, ensuring all hygiene and prevention measures are met.
- Ensure flawless amenity billing, delivery, filing, and preparation.
- Adhere to alcohol handling procedures and policies.
- Adhere to all LQA standards set for the department.
- Work weekends, holidays, and shift work as scheduled.
- Perform any other tasks as assigned.
Requirements
- Must be legally eligible to work in Canada.
- The hotel is unable to assist candidates in obtaining Canadian work authorization.
- Constant sitting throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- May require kneeling, pushing, pulling, lifting.
- May require ascending or descending ladders, stairs, and ramps.
Skills
- Smart Serve training program certification
- Previous experience in food and beverage
- Cash handling/transaction abilities
- Working knowledge of POS Systems
- Excellent interpersonal and team player attitude
- Thoroughly organized and attention to detail oriented
- Knowledgeable of food products, cooking methods, wines, and spirits
- Fluent in English
- Excellent Computer Skills
- Ability to multi-task
Location
- Toronto
Work Type
- Permanent
- Part-Time
Salary/Compensations
- $23.18 per hour
Benefits
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
About the Company
- For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.
- Join us in creating our next chapter with your story.
- Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
- Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
- Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
Equal Opportunity
- At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.