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About the Role

Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

Responsibilities

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
• Answers incoming phone calls.
• Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership.
• Enters data into prospect tracking system and runs prospect reports for managers weekly.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports, and other documents.
• Assists F & I manager.
• Assists with clerical duties as requested.
• Maintains snack table.
• Maintains a professional appearance.

Requirements

• Ability to perform each essential duty satisfactorily.
• Ability to obtain basic demographic information about each customer.
• Ability to enter data into prospect tracking system.
• Ability to type memos, correspondence, reports, and other documents.
• Ability to maintain a professional appearance.

Skills

• Very Strong Communication skills
• Basic math

Education Level

• High School Graduate