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About the Role

The Patient Care Representative is responsible for the first impression when patients enter the clinic and provides physician/provider support. This role may also provide coverage for other administrative roles within the clinic.

Responsibilities

• Greet incoming patients or physicians, as per script.
• Obtain required patient identification, documentation and history following guidelines.
• Ensure patient has followed correct preparation for their exam.
• Ensure inquiries are answered or referred to the appropriate person.
• Assist patients requiring help in mobility.
• Maintain a clean and tidy reception area as per infection prevention and control guidelines.
• Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols.
• Ensure urgent patients are seen on a priority basis.
• Assist the physician or patient in locating a procedure time at another MHC clinic if the clinic does not offer the requested procedure.
• Assist Clinic Leader with turnaround report and private pay documentation.
• Assist technologist in preparing patients for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.
• Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.
• Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently; including but not limited to locating reports, scheduling appointments, coordinating schedules, biopsies, etc.
• Assist with workflow of the clinic.
• Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner.
• Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).
• Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).
• Observe and report all malfunctions in office equipment.
• Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.
• Maintain all required logbooks for infection prevention and control protocols.
• Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
• All company and government regulations are to be followed.
• Routine cleaning of work area and equipment to be done as scheduled or needed.
• Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.
• Maintain and adjust to staffing rotation pattern as directed by manager or delegate.

Requirements

• 0-2 years of related experience.
• Diploma in Medical Office Administration or related field.
• Computer literacy.
• Minimum typing speed of 35wpm.
• Must have excellent telephone etiquette.
• Good command of the English language, excellent communication, organizational and interpersonal skills are required.
• Ability to work independently and as part of a team.
• Adherence to PHIPA.
• A strong ability to multi-task.
• Maintain competence in position by attending staff meetings.
• CPR & First Aid Certification is encouraged.

Skills

• Computer literacy
• Typing speed of 35wpm
• Excellent telephone etiquette
• Excellent communication skills
• Organizational skills
• Interpersonal skills
• Ability to work independently
• Ability to work as part of a team
• Ability to multi-task

Experience Level

• 0-2 years of related experience

Education Level

• Diploma in Medical Office Administration or related field

Benefits

• Full access to our group medical benefits
• External wellness platforms
• Competitive pay
• Extended health and dental benefits
• Paid time off
• Exclusive perks through Perkopolis with 5,000+ discounts

About the Company

• WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario.
• More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services.
• We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.
• WELL Health Diagnostic Centres is a top employer of choice!
• We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry.
• We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.
• Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
• Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
• Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
• Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
• Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.
• Visit us at https://welldiagnostics.ca [https://welldiagnostics.ca]
• Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics.ca