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About the Role

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Responsibilities

• Serve as the first point of contact for customers via phone and in-store.
• Engage customers, schedule appointments, build trust, understand needs, and communicate processes and timelines.
• Sell parts and services to ensure optimal vehicle performance.
• Adhere to Company Customer Care standards to meet customer expectations.
• Manage the organization and productivity of the service business through work order and register transactions.
• Conduct thorough vehicle inspections and demonstrate knowledge of service and replacement parts.
• Assist with customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under management direction.
• Follow all policies and procedures related to cash, credit, check, refund, and return policies.
• Collaborate with the management team to address customer service issues, complaints, and business opportunities.
• Perform routine express automotive services including tire mounting, balancing, rotations, and repair.
• Conduct oil changes, fluid top-offs, lubrications, filter and bulb replacement.
• Perform battery installation and starting and charging system testing.
• Provide cosmetic car services and thorough vehicle inspections.
• Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedures.
• Partner with Management to create a safe and healthy work environment compliant with all laws and company policies.
• Effectively communicate with associates, management, and customers, retaining and applying information appropriately.
• Perform opening and closing responsibilities as a secondary key carrier in designated locations.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic knowledge and understanding of mathematical concepts (addition, subtraction, multiplication, division, percentages, fractions).
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Ability to work Days, Nights, Weekends, Holidays.

Skills

• Strong verbal communication skills.
• Strong customer service skills.
• Expert product and service knowledge.
• Ability to engage customers.
• Ability to schedule appointments.
• Ability to build trust.
• Ability to understand customer needs.
• Ability to communicate processes and timelines.
• Ability to sell parts and service.
• Ability to adhere to customer care standards.
• Ability to manage work orders and register transactions.
• Ability to perform vehicle inspections.
• Ability to follow policies and procedures.
• Ability to react to customer service issues.
• Ability to perform automotive services.
• Ability to implement safety procedures.
• Ability to maintain a safe and healthy work environment.
• Ability to communicate effectively.
• Ability to interpret and retain information.
• Ability to apply knowledge appropriately.
• Ability to perform opening and closing responsibilities.
• Ability to maintain an organized shop.
• Ability to adhere to safety and environmental rules.
• Ability to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Ability to stand and walk for long periods.
• Ability to reach overhead and below knees, including squatting, bending, stooping, kneeling, twisting.
• Ability to climb ladders.
• Ability to communicate in person, by telephone, or by using telecommunications equipment.
• Ability to enter and locate information on a computer.
• Ability to present information to groups.
• Ability to visually verify information.
• Ability to safely operate a motor vehicle.

Work Type

• Full-time

Experience Level

• One year of related experience in the automotive service environment
• One year of sales experience preferred

Education Level

• High school diploma or equivalent

Salary/Compensations

• $17.00 to $19.80 per hour
• Sales commission
• Flat Rate on labor hours produced

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.