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About the Role

Pinterest is seeking a strong individual contributor to manage and mitigate escalations within the Trust & Safety Enforcement Operations organization. This role involves working closely with executive staff and cross-functional partners to strengthen operational processes and policies, advance organizational goals, and keep Pinterest safe.

Responsibilities

• Develop and maintain policies and procedures for user and platform safety, focusing on scalable outcomes for operational teams.
• Respond to escalations efficiently and effectively within Pinterest’s Community Guidelines.
• Investigate issues using internal tooling and AI agents.
• Lead the resolution of high-priority escalations through investigation, decision-making, and cross-functional collaboration.
• Exercise sound judgment in nuanced cases and influence partners to take appropriate action.
• Navigate ambiguity and change while contributing to team success.
• Participate in rotating weekend, off-hour, and holiday coverage.
• Support advocacy for team needs, especially those tied to employee health and well-being.
• Partner with internal stakeholders to implement policies and procedures, conduct risk assessments, and guide the team on best practices for escalation prevention and resolution.
• Contribute to a high-performing team culture.

Requirements

• Bachelor’s or Master’s degree in a relevant field, or equivalent practical experience.
• Minimum of 3 years of direct people management experience.
• Minimum of 5 years of experience in escalation and incident management.
• Strong critical thinking skills, with the ability to navigate ambiguity and apply data-driven decision frameworks.
• Previous experience in sensitive content review, moderation, or closely related community operations.
• Exceptional communication skills across functions and at all levels of the company, including with executive staff.
• Proven track record of building and scaling operational processes.
• Strong ownership and accountability for platform user experience, process improvement, and issue resolution.
• US based applicants only.

Skills

• Critical thinking
• Data-driven decision making
• Sensitive content review
• Content moderation
• Community operations
• Communication
• Process improvement
• Issue resolution
• AI investigation

Location

• Remote

Work Type

• Remote
• Hybrid

Experience Level

• 3+ years people management
• 5+ years escalation and incident management

Education Level

• Bachelor's or Master's degree or equivalent practical experience

Salary/Compensations

• $120,321—$247,718 USD

Benefits

• Equity
• Information regarding benefits available for this position can be found here.

About the Company

• Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime.
• At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
• Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work.
• At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact.
• Information regarding the culture at Pinterest can be found here.

Equal Opportunity

• Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit.
• We want to have the best qualified people in every job.
• All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• If you require a medical or religious accommodation during the job application process, please complete this form for support.