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About the Role

The Director, C&E Consulting will lead employee communication projects for EPIC’s national Communication and Engagement (C&E) practice. This role involves providing leadership, coaching, and oversight to a team of consultants, developing communication strategies, and ensuring consultant work aligns with practice standards and client expectations. This position directly impacts the success of EPIC’s Employee Benefits practice and client relationship goals.

Responsibilities

Serve as a consultant for employee-facing benefits communications, from strategy development to delivery.
Lead, coach, and develop a team of C&E consultants, providing guidance on client strategy, deliverables, prioritization, quality standards, and professional development.
Oversee consultant workload, project assignments, and team workflows to ensure timely and quality delivery of client commitments.
Create compelling employee benefits communications across multiple channels to maximize engagement and facilitate action.
Ensure all content is written and edited to high standards, optimized for distribution, and provides a great user experience.
Establish team priorities, manage multiple projects, and create scalable workflows for quality delivery and consistent client service.
Oversee support from third-party service providers for communication development and delivery.
Participate in new business development efforts, partnering with C&E leadership and account teams.
Lead team interviewing, new hire onboarding, training, mentoring, and capability-building for C&E consultants.

Requirements

Extremely organized, self-starter, and natural storyteller with the ability to translate complex ideas into easily digestible content.
Strong people leadership skills, including coaching, mentoring, prioritizing work, providing feedback, and building consultant capability.
Strategic consulting mindset with the ability to guide team members through complex client needs and competing priorities.
Project management mindset focused on structure and task completion.
Ability to communicate effectively in written and oral communications.
Ability to handle multiple client priorities with strong attention to detail and seamlessly switch between projects.
Ability to work under pressure and meet deadlines with limited timeframes.
Flexible, strategic, collaborative, and creative problem-solving skills.
Effective time management and enjoyment of meeting deadlines.
Experience in creative writing and producing compelling content; benefits content is a plus.
Advanced knowledge of Microsoft Office programs (Excel, Outlook, PowerPoint, Word, Microsoft Teams).
Ability to work effectively and efficiently with limited oversight while providing direction, accountability, and support to others.

Skills

Communication Strategy
Multi-channel Campaign Development
Team Leadership
Coaching
Mentoring
Client Management
Content Development
Graphic Design
Project Management
Creative Writing
Benefits Communication
Microsoft Office Suite
Problem-Solving
Time Management

Location

New York City
Nationwide

Work Type

Hybrid

Experience Level

10+ years combined benefits and communications experience
Demonstrated experience leading client work and/or consulting teams
Experience leading, managing, mentoring or developing consultants or project-based teams preferred

Education Level

Bachelor’s degree or higher in Communications or equivalent experience

About the Company

EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, fueled by capable and committed people.
Founded in 2007 and headquartered in New York City, the company has over 4,000 employees nationwide.
EPIC has locations spread across the U.S., leveraging local market knowledge and industry expertise to support clients' regional and global needs.
The company values include: Owner mindset, Inspire trust, Think big, and Drive results.
EPIC embraces diversity in all its forms and is committed to fostering a work community where every colleague feels welcomed, valued, respected, and heard.
The company believes diversity drives innovation and that an inclusive environment helps deliver the best outcomes to clients.

Equal Opportunity

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience.
We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard.
It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.