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About the Role
The Sr. Customer Success Manager will drive growth and retention within Okta's Enterprise Sector. This role involves acting as a strategic advisor to customers, aligning Okta's solutions with their business objectives, creating demand, and fostering executive alignment. The ideal candidate has a high-performance mindset, thrives in change, and focuses on achieving concrete outcomes.
Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
- Translate complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
- Gather and surface customer feedback to drive continuous improvement.
- Identify and communicate relevant new products and features to customers.
- Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal.
- Proactively spot expansion opportunities.
Requirements
- 5+ years of experience in a customer success, account management, or consulting role.
- Experience managing relationships with large, complex enterprises.
- Experience with a SaaS-based technical enterprise product is preferred.
- Solid track record of delivering and scaling an exceptional customer experience.
- Demonstrated strong emotional intelligence and elite relationship management skills.
- Proven ability in executive stakeholder development.
- Exceptional presentation and communication skills, particularly with C-level executives.
- Strong listening and analytical skills.
- Demonstrated ability to ask effective questions, understand customer business priorities, and anticipate needs.
- Strong interpersonal skills and ability to work collaboratively and cross-functionally.
- Good technical and problem-solving skills with the ability to provide quick resolution.
- Experience in enterprise security tools is preferred.
- Willing to travel up to 35%.
Skills
- Customer Success
- Account Management
- Consulting
- Relationship Management
- Executive Stakeholder Development
- Presentation Skills
- Communication Skills
- Listening Skills
- Analytical Skills
- Problem-Solving
- Technical Skills
- Interpersonal Skills
- Collaboration
Location
- California (excluding San Francisco Bay Area)
- Colorado
- Illinois
- New York
- Washington
Work Type
- Full-time
- Onsite (travel required)
Experience Level
- 5+ years
Salary/Compensations
- $151,000—$207,900 USD
Benefits
- Equity (where applicable)
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
- Okta is intentional about connection, with a global community spanning over 20 offices worldwide, united by a drive to innovate.
- The onboarding experience is immersive and in-person, designed to accelerate impact and connect new hires to the mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- Okta considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- Reasonable accommodation is available for the job application, interview process, or onboarding.
- Okta may use Automated Employment Decision Tools (AEDT) that use artificial intelligence, machine learning, or other automated processes to assist in the recruitment and hiring process.