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About the Role

The AI Technical Documentation Specialist is responsible for creating, maintaining, and evolving comprehensive documentation for Zafin's AIOS platform and AI agent solutions. This role translates complex AI capabilities and banking regulatory requirements into clear documentation for clients, engineers, and non-technical users, enabling them to understand, operate, and troubleshoot AI agent-based solutions.

Responsibilities

Create comprehensive technical documentation for online Help systems, web pages, and knowledge bases.
Develop release notes, technical notes, API documentation, operational guides, and governance/compliance documentation.
Conduct technical interviews and research with internal teams and client representatives.
Create visual documentation using industry-standard tools for diagrams, training materials, and multimedia content.
Edit, proofread, standardize, and validate all documentation for accuracy, clarity, and completeness.
Maintain documentation repositories with version control and ensure documentation remains current.
Work in Agile software development environments with monthly releases.
Coordinate with engineering, product, and support teams for documentation related to banking customer installations.
Participate in engagement teams and contribute to delivery milestones and client success.
Define platform-wide documentation standards, style guides, and best practices (Senior level).
Own content architecture and information design for platform-wide documentation (Senior level).
Mentor junior technical writers and content creators (Senior level).
Participate in monthly governance reviews and quarterly operating model reviews, reporting on documentation status.

Requirements

2-8+ years of experience in technical writing, documentation, content development, or related field.
Demonstrated ability to simplify complex technical concepts for non-technical audiences.
Strong command of English grammar, syntax, and style with excellent proofreading, editing, and quality assurance skills.
Ability to maintain consistency across large documentation projects.
Proficiency with professional documentation tools and platforms: Markdown, Confluence, JIRA, Git version control, MkDocs or Sphinx, Camtasia, and image capture/diagram tools (SnagIt, Draw.io, Lucidchart).
Demonstrated ability to understand and explain AI, machine learning, large language models, and complex banking systems.
Experience creating documentation for multiple audience levels (developers, business users, operations, compliance).
Experience working in Agile/iterative development environments.
Experience working with geographically distributed teams across time zones.
Ability to work in fast-paced, deadline-driven environments with competing priorities.
Excellent interpersonal skills; able to work effectively with engineers, product managers, domain strategists, compliance teams, and banking client representatives.
Detail-oriented with strong organizational skills.
Ability to concentrate on detailed editorial content and maintain accuracy in technical specifications.
Familiarity with API/Swagger documentation and OpenAPI specifications (Nice to Have).
Knowledge of banking, financial services, or regulated industry documentation requirements (Nice to Have).
Familiarity with Zafin products or banking technology (Nice to Have).
Experience with information architecture, content strategy, and accessibility standards (WCAG, Section 508) (Nice to Have).
Track record of establishing documentation programs or standards across organizations (Senior level, Nice to Have).
Experience mentoring technical writers or content teams (Senior level, Nice to Have).

Skills

Technical Writing
Documentation
Content Development
AI
Machine Learning
Large Language Models
Banking Systems
Markdown
Confluence
JIRA
Git
MkDocs
Sphinx
Camtasia
SnagIt
Draw.io
Lucidchart
API Documentation
OpenAPI Specifications
Information Architecture
Content Strategy
Accessibility Standards

Location

Toronto, Canada

Work Type

Hybrid

Experience Level

Mid-to-senior level
2-8+ years

Education Level

Bachelor's degree in Technical Writing, English, Communications, Computer Science, or related field (or equivalent professional experience)
Master's degree in Computer Science, Information Science, or related field (Nice to Have)
Certification in technical writing (e.g., Society for Technical Communication) (Nice to Have)

Salary/Compensations

$70,000 - $95,000

Benefits

Competitive salaries
Annual bonus potential
Generous paid time off
Paid volunteering days
Wellness benefits
Robust opportunities for professional growth and career advancement

About the Company

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered.
Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific.
As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.

Equal Opportunity

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decision.