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About the Role

Gibson Dunn is a leading global law firm. This IS Support Specialist role, based in New York, will provide technical, operational, and administrative support for IS functions within assigned offices, reporting to the local IS Supervisor. The position requires flexibility to work overtime as needed.

Responsibilities

• Execute effective and timely delivery of IS services, both hardware and software.
• Interact effectively with all customer constituencies, in person when possible.
• Deploy and maintain operational availability of equipment including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and servers/network infrastructure when directed.
• Perform as a second-level technical resource to resolve customer issues.
• Listen attentively to customer problems, log pertinent information into ServiceNow.
• Contribute detailed solutions to the ServiceNow Knowledge Base.
• Promote effective utilization of firm-provided software applications.
• Keep equipment inventory up to date in the Asset Management System.
• Provide technical support and assistance outside of normal business hours as required.
• Demonstrate strong organizational skills, efficiently prioritize work, and multi-task as needed.
• Maintain and adhere to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures.
• Participate as an active team member on assigned IS projects.

Requirements

• Strong verbal, written, interpersonal and team skills.
• Strong customer service skills.
• Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment.
• Strong problem solver, with an ability to work well under pressure.
• Proven experience effectively resolving critical/major incidents, particularly those impacting high-level stakeholders.
• Strong project planning, organizational and execution skills.
• Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
• Ability to remain calm and reasoned under pressure.
• Ability to be flexible to meet varied and changing business requirements.
• Physically able to move equipment.
• Ability to work overtime as necessary.

Skills

• Windows 11 support
• MacOS support
• iOS support
• Microsoft Office products support
• Exchange support
• SCCM support
• ServiceNow
• Asset Management System

Location

• New York

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 5+ years of relevant experience

Education Level

• Bachelor’s degree in a related field preferred or technical school training with equivalent experience

Salary/Compensations

• $95,000 - $115,000

Benefits

• Health care
• Retirement benefits
• Paid days off, including sick time, and vacation time
• Parental leave
• Basic life insurance
• Flexible Spending Accounts
• Discretionary, performance-based bonuses

About the Company

• Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.
• Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.
• The firm’s work is distinguished by a unique combination of precision and vision.

Equal Opportunity

• Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities.
• We strive to ensure an inclusive and accessible hiring experience.
• The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.