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About the Role

The Activity Coordinator acts as a resource, ally, and advisor to community members at the Navigation Center, helping to build community and design a diverse, well-rounded activities calendar. You will act as a listening ear, navigator, and advocate for guests needing extra support, facilitating activities such as guest orientation, workshops, parties, special events, classes, and programming. You will also support the Shift Supervisor and Ambassadors to facilitate daily shift activities and maintain a safe, healthy environment.

Responsibilities

Create a warm, engaging, safe atmosphere for residents and visitors.
Act as a point-person and liaison as needed.
Orient all new participants to Navigation Center rules and programming.
Develop and maintain an organized, consistent activities calendar.
Create, propose, and facilitate groups, workshops, events, on-site clinics, and client meetings.
Develop and maintain organized spaces and systems for hosting events, storing activities supplies, and providing consistent guest services.
Work with and support other staff or community partners to facilitate groups and events onsite.
Create and manage Guest Volunteer Program for participants.
Encourage participants to engage in groups, activities, and services through outreach, posting/handing out flyers, and maintaining the calendar.
Build relationships with guests and connect them to opportunities and staff that can help support them.
Identify and reach out to guests who need more support.
Refer guests to Care Managers or operations staff when necessary.
Collaborate with other staff to support guests.
Communicate issues and concerns to operations staff as needed.
Ensure peaceful diffusion and employ de-escalation techniques in incidents involving violence or threats of violence.
Mediate heated situations among participants.
Organize, track, and monitor groups, events, programs, and guest attendance and participation.
Create a programmatic vision and achieve projected goals in a timely and organized manner.
Maintain Navigation Center records accurately, completely, confidentially, and legibly.
Immediately report problems to the Assistant Director and Director of the Navigation Center.

Requirements

High School Diploma or GED required, Associates Degree preferred.
Experience working with homeless populations that use harm-reduction models.
Experience working with at-risk populations and/or adults with multiple disabilities.
Possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as: PTSD, psychosis, borderline behaviors, bi-polar, etc.
Possess a strong knowledge of social services; as well as mental health resources for low-income adults.
Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed.
Ability to follow oral directions in emergency situations.
Must be able to move from place to place.
Will honor and abide by Five Keys and regulations, including confidentiality.

Skills

Capacity to communicate effectively.
Ability to collaborate with others while building positive relationships.
Strong problem-solving skills.
Dynamic learning mindset.
Commitment to a high level of cultural and social awareness.
Ability to work well under pressure.
Ability to observe appropriate boundaries.
High degree of emotional intelligence.
Enthusiastic Leader.
Experience event planning and/or running a community space with programming, activities, classes, events and groups.
Ability to work with guests and think creatively to create dynamic, popular and successful programming initiatives.
Working knowledge and experience of Navigation Center, homeless shelter or community space project planning and implementation.
Excellent critical thinking and creative problem-solving skills in a fast-paced environment that requires highly developed emotional intelligence and leadership.
Team Player.
Work as part of a diverse, multi-disciplinary team using a participant-centered, harm reduction approach.
Maintain professional, respectful, honest interactions with participants, staff and outside agencies.
Build positive social relationships with guests while maintaining clear professional boundaries at all times.
Collaborative work style, initiative and flexibility.
Experienced Administrator and Organizational Wizard.
Experience using limited physical space to create a warm, useful and efficient environment for activities programs as well as program equipment storage.
Working knowledge and experience of shelter project planning and a full understanding of programmatic and participant needs.
Experience charting, record-keeping, and assist in the development of a community resource list.
Excellent computer skills including Microsoft Office and Google Suite.
Strong knowledge of social services and mental health resources for low-income adults.
Excellent written, verbal and interpersonal communication skills.
Commitment to Five Keys mission and to its organizational values.

Location

San Francisco, CA

Work Type

Full-Time

Experience Level

Experience event planning and/or running a community space with programming, activities, classes, events and groups
Working knowledge and experience of Navigation Center, homeless shelter or community space project planning and implementation
Working knowledge and experience of shelter project planning and a full understanding of programmatic and participant needs
Experience working with homeless populations that use harm-reduction models
Experience working with at-risk populations and/or adults with multiple disabilities

Education Level

High School Diploma or GED
Associates Degree preferred

Salary/Compensations

$26.00 - $26.00 Hourly

Benefits

Very low monthly costs for medical insurance - deductible and all in-network, out-of-pocket expenses paid for by Five Keys!
Dental, vision and life insurance premiums paid by Five Keys.
Various pre-tax flexible spending accounts and retirement account 403b.
Generous time off.
Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs.
Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment.
FREE access to wellness-related apps, Employee Assistance Program and Talkspace online therapy for you and your dependents.

About the Company

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
Five Keys was founded in 2003 by the San Francisco Sheriffs Department as the first accredited charter high school in the nation to provide diploma programs for adults in county jails.
Today we are a much different social justice non-profit agency that has expanded its charter schools into 9 counties, in 24 jail locations and over 80 community learning centers.
In addition to our schools, now we also run multiple homeless shelters, employment programs, programs for the unsheltered, reentry programs and housing for women suffering from immense injustice.
At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis.
We've made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach.
We choose to push past discomfort to have difficult conversations to impact the greater good.
This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

Equal Opportunity

To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees hired into the Activities Coordinator position must be fully vaccinated against COVID-19 or request and receive approval for an exemption from this policy by September 30. Exemptions are granted to accommodate a medical condition or sincerely held religious belief. For further information about this policy, please contact HR at hr@fivekeys.org