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About the Role
Sierra is building a platform to help businesses create better customer experiences using AI. This role involves partnering with engineers and customers to build and ship AI agents capable of handling thousands of daily customer conversations.
Responsibilities
- Partner directly with engineers and customers to build and ship AI agents.
- Engage with customers at all business levels.
- Discover and assess customer requirements.
- Prepare and present demonstrations of Sierra's agent.
- Address and overcome technical challenges by working with technical counterparts.
- Develop and improve Sierra virtual agents to meet customer needs and business processes.
- Act as a trusted advisor and drive strategic technical strategies for customers.
- Collaborate with engineering and product development teams to scope and implement new features.
Requirements
- 3-5+ years of experience in product development of highly technical products.
- Past experience in Product Management or similar product development roles at or above Senior Product Manager level.
- Experience crafting and tailoring messages for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Professional fluency in both Spanish and English.
- Degree in a technical or related field, or equivalent professional experience.
Skills
- AI agent product development
- Product Management
- Technical communication
- Customer engagement
- React
- Typescript
- Go
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Experience Level
- Senior Product Manager
Education Level
- Technical degree or equivalent professional experience
- MBA or equivalent professional experience
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- Company values include Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook) and Clay Bavor (18 years at Google, led Google Labs, AR/VR, Google Lens, Google Workspace product/design).
Equal Opportunity
- We encourage you to apply even if your experience doesn't precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.