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About the Role

As a Deal Desk Specialist, you will be a key player at the intersection of Sales, Finance, Legal, and Operations, enabling growth for Docebo’s commercial organization. You will leverage your commercial acumen to navigate ambiguity, accelerate deal velocity, and structure mutually beneficial agreements in a fast-paced SaaS environment. This role directly powers the revenue engine by managing high-visibility deal execution across North America.

Responsibilities

Orchestrate and manage the end-to-end Deal Desk workflow in North America, ensuring commercial soundness, accuracy, and alignment with company policies.
Review complex deal structures and pricing proposals, identifying risk flags and managing non-standard commercial terms or exceptions.
Provide real-time guidance to Sales and Account Management teams on pricing mechanics, structuring, and approval pathways.
Liaise between Legal, Finance, and Operations to resolve custom contract requests and non-standard deal terms.
Consistently apply Docebo’s pricing model across diverse deal scenarios, balancing swift execution with scalable compliance.
Maintain and evolve playbooks, templates, and reference documentation for deal execution.
Participate in process improvement initiatives to enhance efficiency and speed of the deal engine.

Requirements

Bachelor’s degree in Business Administration, Finance, Legal Studies, or a related field, or equivalent hands-on experience.
Exceptional problem-solving skills with a keen eye for evaluating complex financial and contractual risk.
Proven track record in a fast-paced SaaS environment with specialized exposure to pricing, finance, deal desk, or commercial legal support.
Expert-level mastery of CRM environments (Salesforce preferred).
Power-user skills in MS Excel or Google Sheets.
Stellar organizational and time management skills, capable of managing multiple high-stakes deals and renewals simultaneously under tight deadlines.
Top-tier written and verbal communication skills to influence stakeholders, document decisions, and collaborate across departments.

Skills

Deal Desk Workflow Management
Commercial Deal Structuring
Pricing Analysis
Contract Review
Risk Assessment
Salesforce
MS Excel
Google Sheets
Communication
Time Management
Organizational Skills

Location

North America

Work Type

Hybrid

Experience Level

Mid-level

Education Level

Bachelor's Degree

Benefits

Employee Share Purchase Plan (ESPP) at a 15% discount
Competitive compensation package
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays
Birthday off
Paid parental leave
Access to Employee Resource Groups (PRIDE, DWA, BIDOC, Green Ambassadors)
Company-wide events

About the Company

Docebo creates seamless, AI-powered learning experiences for over 3,000 customers worldwide.
Achieved two IPOs (TSX: DCBO & NASDAQ: DCBO).
Recognized as a top SaaS e-learning solution.
Global company with offices across North America, EMEA, and APAC.
Core values: Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection.

Equal Opportunity

Docebo is an Equal Employment Opportunity employer committed to diversity and inclusion.
Qualified applicants and employees receive consideration for employment regardless of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
Docebo does not discriminate based on protected veteran status or disability and takes affirmative action to employ and advance qualified protected veterans and individuals with disabilities.
Individuals requiring reasonable accommodation or wishing to voluntarily disclose a disability or protected veteran status should email recruiting_accommodations@docebo.com with the position of interest.