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About the Role

Manage and oversee the NTC Tennis Programs office operation while providing outstanding service to the tennis-playing community.

Responsibilities

• Collaborate with the ITC Leadership Team to create the annual mapping of Tennis Programs offered seasonally at the NTC and lead the Programs Team in building out all program offerings.
• Produce and manage the tennis program calendar and ensure program registrations are live at least two months in advance of commencement.
• Update the NTC website for each enrollment period and ensure all related information (e.g., pricing, dates) is accurate.
• Manage programs office team by creating weekly work schedules, coordinating payroll time and record-keeping, establishing annual performance goals/evaluations, delivering training for all staff, and onboarding new employees.
• Collaborate with Sr. Business Manager on the organization and sale of tennis programs, court time rentals, tournaments, PACES, and events.
• Manage USTA-assigned software platform integration, including USTA Flex and Serve Tennis.
• Collaborate with the NTC Tennis Programs Director of Tennis Operations (or assigned staff) in Junior Team Tennis production.
• Oversee the maintenance and upkeep of the tennis program software system (currently Court Reserve) and collaborate with the Director of Tennis Operations (or assigned staff) on all Pro Staff scheduling.
• Ensure that staff scheduling adheres to USTA payroll policies regarding weekly hours.
• Manage comprehensive programming and revenue dashboards for performance analysis of all tennis programs, including generation of key reports related to program optimization.
• Develop and oversee the NTC’s tennis promotional strategy including creation of flyers, social media, website postings, email communications, etc.
• Manage NTC Tennis Programs social media platforms as assigned.
• Ensure that all customer inquiries are addressed timely (e.g., programs, student class assignments, school bookings, events, and tournaments).
• Create a cross-functional team, blending the front desk and programs staff to create an optimal customer service experience.
• Assist with USTA NTC tournaments as assigned.
• Perform other duties as assigned.

Requirements

• Knowledge and understanding of the game of tennis.
• Excellent customer service and organizational skills required.
• Experience leading and motivating teams of at least two individuals.
• Strong computer skills (MS, Excel, and Google Workspace).
• Strong reconciliation skills and ability to resolve issues in real time.

Skills

• Tennis industry programming experience
• Recreational activities coordination
• Marketing

Work Type

• Exempt

Education Level

• Bachelor’s Degree in Marketing is a plus

Salary/Compensations

• $65,000-70,000

Benefits

• Medical, dental, vision
• Access to doctors virtually
• Flexible spending account for health and dependent care expenses
• Life and disability insurance
• Generous paid time off policy (vacation, sick, personal, paid holidays)
• Parental leave
• Paid summer and winter recess
• 401(k) with employer matching (up to 6.5%)
• Promotional and growth opportunities
• Learning and Development programs
• Up to $5,000 for tuition reimbursement per academic year
• Mental health and meditation benefits
• Personalized health management program
• Pet insurance
• Commuter benefits
• Identity theft protection
• Discounts with network of partners
• Fun events

About the Company

• The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
• We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all.
• We are committed to removing barriers and creating opportunities for ALL to participate.

Equal Opportunity

• USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.