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About the Role

Oversee the smooth operation of our community, ensuring an exceptional experience for residents and fostering a strong sense of community. Prioritize move-in satisfaction, renewal acquisition, and serve as the primary liaison to the Support Services Team. Collaborate with the Sales Leadership team for seamless customer transitions. Create a welcoming environment, organize resident appreciation events, and maintain an engaging social media presence to build a vibrant community.

Responsibilities

Ensure timely response to resolve or escalate resident issues.
Lead resident package management efforts.
Prepare move-in day documentation and inspections for a seamless move-in experience.
Conduct post-move in communication to ensure customer satisfaction.
Partner with Service Manager to monitor the Work Order Program and conduct follow-ups.
Process monthly invoices in adherence to the Procurement Policy.
Monitor expenses and adjust spending according to monthly operating budgets.
Detail monthly variances in the operating statement and provide recommendations.
Assist in the management of Funnel CRM queue.
Ensure the success of unguided prospect tours.
Review maintenance schedules to handle move-outs and prepare for move-ins.
Manage the notice to vacate process, including paperwork and system actions.
Partner with the Prior Resident Support team by providing necessary information.
Oversee the execution of the Move Out Inspection within the inspection software platform.
Facilitate the promotion and administration of the TIDY program.

Requirements

2-3 years sales experience in a retail, hospitality, or multi-family environment.
Microsoft Office skills.
Three years related experience and/or training; or equivalent combination of education and experience.
Experience working in a multifamily environment and/or property management operations.
Knowledge of Microsoft Office 365 required.
Weekend work may be required.
Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
Working knowledge of property management and prop-tech systems.

Skills

Microsoft Office
Microsoft 365
Property management systems
Prop-tech systems
Funnel CRM (preferred)
Microsoft Office 365

Location

Austin, TX

Work Type

Full-time

Experience Level

2-3 years
Three years related experience

Education Level

Undergraduate degree preferred

Salary/Compensations

Starting at $34.13 or $70,990 annually.
Full range is $34.13 - $42.65 depending on years of experience, tenure, and location.
Average monthly bonus potential is 20% of base salary paid out quarterly.
Total Starting Annual Compensation Potential: $85,188 ($70,990 +$14,198 bonus potential)

Benefits

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
1 hour of paid sick and safe time for every 30 hours worked.
10 days of paid vacation time accrued bi-weekly.
6 weeks of paid parental leave after completing one year of employment.
10 paid holidays annually.
Up to 3 floating days.
Opportunities for growth—we invest in our team’s development.

About the Company

Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.
Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

Equal Opportunity

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.
Windsor Property Management Company is an Equal Opportunity Employer.