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About the Role
The Risk Business Operations Analyst plays a critical role in driving operational excellence and enabling strategic execution across eBay’s global Risk organization. This role manages core risk business operations, including OPEX, headcount, vendor spend, and operational reporting, while partnering closely with PMO and Risk leadership to support strategic planning, capacity management, and organizational readiness. We’re looking for a proactive, detail-driven operator who thrives in fast-moving environments, builds strong cross-functional partnerships, and brings clarity, structure, and accountability to complex operational workflows. This is a high-visibility role with direct impact on how the Risk organization plans, executes, and scales.
Responsibilities
- Manage OPEX, headcount (FTE & AWF), vendor spend, and operational reporting to ensure financial discipline and workforce alignment across the Risk organization.
- Support vendor management activities, including AWF planning, invoice reconciliation, performance tracking, and procurement workflows.
- Coordinate strategic priorities, capacity planning, scenario modeling, and execution roadmaps in partnership with PMO and Risk leadership.
- Build and maintain reporting across OPEX, vendor spend, and top Risk initiatives.
- Define business requirements, support dashboard development, and use Airtable and BI tools to track organizational health, operational blocks, and KPIs.
- Identify opportunities to streamline workflows, automate manual processes, and enhance operational efficiency using AI and business tools.
- Prepare executive-ready presentations, business reviews, and briefing materials that drive clear, persuasive decision-making.
- Lead and support ad-hoc projects that improve operational effectiveness, organizational readiness, and business execution.
Requirements
- Dedication to working a Hybrid Model with 3+ days per week onsite at our Austin, TX office.
- Bachelor’s degree or equivalent experience.
- 5+ years in Business Operations, Operational Analysis, Workforce Planning, Process Improvement, or related fields.
- Experience in risk, compliance, payments, fintech, or other regulated environments.
- Experience managing vendor contracts, procurement workflows, and AWF operations.
- Experience supporting enterprise workforce planning across FTE and AWF populations, including vendor invoice reconciliation and financial reporting.
- Experience with capacity modeling and scenario planning.
- Experience in high-growth or transformation environments, with the ability to bring structure and clarity to evolving operational needs.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Proven ability to coordinate cross-functional initiatives and drive action items to completion.
- Experience preparing executive-level presentations, business reviews, and operational reporting.
- Proficiency with Gsuite and experience with tools such as Tableau, Sherlock, Fieldglass, Ariba, AirTable, or similar BI platforms.
- Experience defining business requirements and operationalizing KPIs, vendor metrics, and reporting.
- Experience leveraging AI tools to automate workflows and enhance operational processes (preferred).
Skills
- Business Operations
- Operational Analysis
- Workforce Planning
- Process Improvement
- Risk Management
- Compliance
- Payments
- Fintech
- Vendor Management
- Procurement
- AWF Operations
- Capacity Modeling
- Scenario Planning
- Analytical Skills
- Problem-Solving
- Attention to Detail
- Cross-functional Coordination
- Executive Presentation
- Operational Reporting
- Gsuite
- Tableau
- Sherlock
- Fieldglass
- Ariba
- AirTable
- BI Tools
- AI Tools
Location
- Austin, TX
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $90,000-$125,000
Benefits
- Total compensation package may include target bonus and restricted stock units.
- Full range of medical, financial, or other benefits.
- 401(k) eligibility.
- Various paid time off benefits, such as PTO and parental leave.
About the Company
- eBay is a global ecommerce leader changing the way the world shops and sells.
- Our platform empowers millions of buyers and sellers in more than 190 markets.
- We’re committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts.
- Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work.
- We're in this together, sustaining the future of our customers, our company, and our planet.
- Join a team of passionate thinkers, innovators, and dreamers to connect people and build communities to create economic opportunity for all.
Equal Opportunity
- eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
- If you have a need that requires accommodation, please contact us at talent@ebay.com.
- We will make every effort to respond to your request for accommodation as soon as possible.
- View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.