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About the Role

Manage online inquiries, produce leads, nurture customer relationships, and guide customers through the vehicle-buying process using digital sales channels and CRM tools to grow dealership sales.

Responsibilities

• Manage the online sales pipeline through multiple digital platforms.
• Respond promptly to customer inquiries by phone, email, text, and live chat.
• Produce new business through outbound prospecting and follow-up activities.
• Develop customer relationships through personalized service and follow up.
• Present vehicle features, pricing, financing options, and dealership programs.
• Negotiate vehicle sales and assist customers throughout the purchasing process.
• Upsell value-added products and services, including financing, warranties, and accessories.
• Maintain accurate customer records and sales activities within the dealership CRM system.
• Track lead activity, manage inventory awareness, and monitor progress toward sales goals.
• Partner with the sales and marketing teams to increase online visibility and customer engagement.
• Maintain standards in all customer interactions.

Requirements

• Previous sales experience required; automotive sales experience.
• Dealership experience.
• Establish relationships and close sales.
• Negotiation skills
• 3+ years of experience using CRM systems and lead management tools.
• Prioritize and complete tasks.
• Comfortable making outbound calls and following up on leads.
• Knowledge of automotive financing, inventory management, and dealership processes is advantageous.
• Multilingual skills.

Skills

• CRM systems
• Lead management tools
• Automotive financing
• Inventory management
• Dealership processes
• Multilingual

Location

• Albany, NY

Work Type

• Onsite
• Full-time

Experience Level

• 3+ years of experience using CRM systems and lead management tools

Salary/Compensations

• $49,000.00 – $97,000.00

About the Company

• Armory Chrysler Jeep Dodge Ram of Albany is looking for a customer-focused Internet Sales Manager to join our growing team.
• As part of Lithia & Driveway, one of the largest automotive retail groups in North America, you'll have access to career growth opportunities.
• You'll also have access to professional development and the support of an industry-leading organization.

Equal Opportunity

• Lithia & Driveway is committed to providing equal employment opportunities to all applicants and employees. This commitment applies regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, and age. It also applies regardless of citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic. Consistent with applicable laws, we will consider qualified applicants with criminal histories.