Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role ensures the quality of all Tim Hortons Merchandise meets or exceeds company standards. You will support the development of new commodities and enhancement of existing ones by working directly with the Tim Hortons Category Management team and Approved Vendors.

Responsibilities

• Manage and lead different categories of general merchandise products in North America QA for TH providing on-site support in Corporate office
• Responsible for development, maintenance and enforcement of product safety and quality control programs and procedures to monitor the quality of assigned commodity suppliers for 5,000 restaurants and Ecommerce business
• Develop, review and maintain relevant specifications; third party audits, internal audits and other Quality Assurance documents and programs that result in quality consistency and safe facility conditions
• Provide product safety and quality expertise to Product Development teams to identify and address any potential safety and quality concerns and ensure all RBI requirements are incorporated into product design and manufacturing
• Act as RBI's technical expert in commodity category by executing investigations and providing advice to the Crisis Management Team on quality issues and actions with safety implications and perceptions
• Monitor and assesses Federal regulatory changes by agencies such as Health Canada and CPSC to ensure RBI legal compliance
• Participate in on-going enhancement of Continuous Improvement programs, especially of the RBI Specification System (SPEQ)
• Evaluates consumer and restaurant complaints and address quality issues with suppliers and verify corrective actions/preventive measures
• Lead the Product Incident Management process with internal stakeholders, suppliers and government agencies
• Manage relationships with suppliers and third party testing vendor to develop, track, review, and approve projects through the entire product development process, including sample reviews and approvals
• Manage QA timelines, and commercialization milestones to ensure on time delivery of approved products
• Work in cooperation with Product Development, Category Management, Marketing, Supply Chain, Legal, Guest Services, and Tim Hortons Corporate throughout product life cycle
• Mitigate Quality risk during development process from Samples stages to Bulk Production

Requirements

• 4+ years of Quality Assurance experience, preferably in drinkware, apparel, seasonal, toys, accessories, and other retail merchandise or similar manufacturing and/or Retail/Ecomm environments
• 3+ years corporate experience
• Experience working with international vendors
• Strong knowledge of quality systems, supplier quality management, laboratory testing procedures and processes to monitor supplier performance standards
• Self-motivated, highly organized, and capable of working independently while contributing effectively within a team environment
• Demonstrated ability to interpret technical data, laboratory reports, and quality metrics to support sound business and supplier performance decisions
• Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders
• Experience with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Strong analytical abilities combined with critical thinking and problem-solving
• Strong written, verbal, and presentation skills, with the ability to communicate effectively across all organizational levels and with external partners
• Excellent organizational, planning, prioritization, and project management skills, coupled with strong follow-up capabilities
• Highly detail-oriented, process-driven, and ability to thrive in a fast-paced environment

Skills

• Quality Assurance
• Product Safety
• Quality Control
• Specifications Development
• Auditing
• Product Development
• Crisis Management
• Regulatory Compliance
• Continuous Improvement
• Supplier Relationship Management
• Project Management
• Microsoft Office Suite

Location

• Toronto, ON

Work Type

• Onsite
• Full-time

Experience Level

• 4+ years Quality Assurance experience
• 3+ years corporate experience

Education Level

• Bachelor’s Degree in Manufacturing Engineering, Science or other Quality-related field or equivalent work experience

Salary/Compensations

• $80,000– $100,000 CAD

Benefits

• Comprehensive global paid parental leave program
• Free telemedicine
• Mental wellness support

About the Company

• Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
• RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
• Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
• RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.
• Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Equal Opportunity

• Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
• RBI's policy applies to all terms and conditions of employment.
• Accommodation is available for applicants with disabilities upon request.