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About the Role

The Business Central (BC) Delivery Director is responsible for leading the successful implementation, optimization, and management of D365 Business Central solutions and the delivery team. This role requires a dynamic leader who can bridge technical expertise with business acumen to ensure that our clients achieve their desired outcomes. The Delivery Director will collaborate with cross-functional teams, guide clients through the implementation process, and provide strategic insights to maximize the value of the D365 Business Central platform.

Responsibilities

Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.
Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.
Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.
Serve as a trusted advisor for clients and teams, providing consulting services and leveraging deep system knowledge to offer recommendations and solutions aligned with client goals.
Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address concerns.
Lead and facilitate client and team meetings, conveying complex concepts to both technical and non-technical audiences, from staff level through c-suite.
Act as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance.
Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.
Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on leveraging new functionalities to improve operations.

Requirements

BA/BS in Business, IT, related field or equivalent work experience.
Minimum of 6 years of hands-on experience with D365 Business Central implementations.
Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.
In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.
Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.
Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.
Strategic thinker with the ability to develop and execute go-to-market strategies aligned with business objectives.
Excellent verbal and written communication skills are vital for effectively conveying product positioning, messaging, and value propositions.
Experience leading and managing others with the ability to influence cross-functional teams, motivate others, and drive collaboration.
Client-focused with ability to understand client needs, pain points, and buying behaviors.
Ability to thrive in a fast-paced, changing environment, adapt to new technologies and market trends, and quickly adjust strategies as needed.
Travel for Armanino business and clients, as needed.

Skills

D365 Business Central implementations
Team management
Client engagement oversight
D365 Business Central configuration
D365 Business Central maintenance
D365 Business Central optimization
Project management
Organizational skills
Time management skills
Financial planning and analysis (highly desirable)
Analytical skills
Problem-solving skills
Strategic thinking
Go-to-market strategy development
Verbal communication skills
Written communication skills
Influencing cross-functional teams
Motivating others
Driving collaboration
Client needs assessment
Client pain point identification
Client buying behavior understanding
Adaptability to new technologies
Adaptability to market trends
Strategy adjustment

Location

Remote
Hybrid
Onsite

Work Type

Full-time

Experience Level

6+ years of D365 Business Central implementation experience
2+ years of leadership experience

Education Level

BA/BS in Business, IT, or related field or equivalent work experience

Salary/Compensations

$197,700 - $269,400 (Colorado)
$217,500 - $296,300 (Washington, Illinois, New York, Southern California)
$227,400 - $309,800 (Northern California)

Benefits

Medical
Dental
Vision
Generous PTO plan
Paid sick time
Flexible work arrangements
401K with Profit Sharing
Wellness program
Generous parental leave
11 paid holidays

About the Company

Armanino is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards.
Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services.
Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work.
We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.
We want you to integrate all aspects of your life with your career.
At Armanino, we know you don’t check-out of life when you check-in at work.
That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap.
We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Equal Opportunity

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.
For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.