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About the Role

HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.

Responsibilities

• Interact with patients and their families in person, on the phone, and via email in a professional, personable, and empathetic manner.
• Answer phone calls and make calls to patients, physicians, and other staff.
• Manage patient check-out and schedule return appointments.
• Schedule surgical cases and new clinic appointments.
• Manage physician's professional calendars.
• Act as a liaison between the office and other hospital staff.
• Manage front-end payment collection and insurance authorizations.
• Train, oversee, and develop junior staff within the physician's office (as applicable).
• Proactively identify ways to enhance physician office operations.

Requirements

• Associate's degree required; Bachelor's degree highly desirable.
• 5-7 years of physician office experience may be considered in lieu of education.
• Attention to detail and ability to relay messages and information accurately.
• Ability to derive practical solutions independently in a fast-paced environment, with the capacity to escalate patient care issues appropriately.
• Follow through with tasks to completion, going above and beyond for key tasks or critical patient needs.
• Adherence to patient privacy, HIPAA protection of data and information, and other HSS policies.
• Strong computer and internet skills, including proficiency with Microsoft Excel, PowerPoint, and Word.
• Must possess the ability to learn new software tools and systems as required on the job.
• Ability to effectively and accurately follow directions and/or instructions.
• Superior written and oral communication skills.
• Exceptional customer service skills.
• Self-motivated, detail-oriented, and pragmatic; energized by working in a fast-paced, evolving environment.
• Strong organizational and problem-solving skills; ability to multi-task is a must.
• EPIC EMR experience is desired.
• Familiarity with medical terminology and medical billing/insurance is helpful.
• Ability to learn and apply new information quickly is key.

Skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• EPIC EMR
• Medical Terminology
• Medical Billing
• Insurance Authorization
• Customer Service
• Communication Skills
• Organizational Skills
• Problem-Solving Skills
• Multi-tasking

Work Type

• Regular Full time

Experience Level

• 5-7 years physician office experience

Education Level

• Associate's degree
• Bachelor's degree

Salary/Compensations

• $35.16 - $53.71

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• How you move is why we’re here.
• Get back to what you need and love to do.
• The possibilities are endless...
• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
• Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
• Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
• Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.