Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Manage training, quality assurance, and process improvement programs within Custodial Services, a large department with 449 members across multiple shifts. Occasional travel may be required.

Responsibilities

• Organize and direct subordinate staff.
• Develop and communicate performance metrics.
• Attend meetings, internal and external to the university.
• Plan, coordinate, and evaluate training programs.
• Assess training needs and develop, write, review, present, and document various trainings, communications, and staff development programs.
• Teach groups of employees.
• Occasionally work varying shifts, including evenings, weekends, and in excess of eight hours.
• Plan, coordinate, and direct a quality assurance program to ensure cleaning services meet established standards.
• Interpret quality assurance philosophy to key personnel.
• Develop new approaches to solve problems identified during quality assurance activities.
• Keep the management team informed of significant issues or developments identified during quality assurance activities and actions being taken to improve.
• Gather information to evaluate current work processes, determining workflow, time requirements, costs, and duration.
• Develop strategies and programs to improve the productivity and efficiency of department work processes.
• Aid employee teams in building cohesiveness and improving overall task results.
• Ensure maintenance of training records for the department.
• Edit and publish information such as presentations, training schedules, trainer and classroom utilization, newsletters, handouts, reports, and operating procedures.
• Coordinate training with other University of Texas organizations and departments.
• Train instructors, inspectors, analysts, and supervisory staff in areas such as New Employee Orientation, on-the-job training, cleaning process issues, and Custodial Services policies and practices.
• Coordinate the department's training-related travel.

Requirements

• Bachelor's Degree.
• Relevant supervisory experience.
• Experience training frontline employees.
• Proficient in Microsoft Office, including Outlook, Teams, Excel, Word, and PowerPoint.
• Demonstrated excellent verbal and written communication skills.
• Ability to work effectively in teams and as an individual contributor.
• Demonstrated ability to work collaboratively.
• Professional demeanor.
• Must possess a valid driver's license and an acceptable driving record.
• Relevant education and experience may be substituted as appropriate.
• Must have a valid driver's license and an acceptable driving record.
• If hired, will be required to complete the federal Employment Eligibility Verification I-9 form.
• Will be required to present acceptable and original documents to prove identity and authorization to work in the United States.
• Documents need to be presented no later than the third day of employment.
• Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

Skills

• Microsoft Office
• Outlook
• Teams
• Excel
• Word
• PowerPoint
• Verbal communication
• Written communication
• Teamwork
• Individual contribution
• Collaboration
• Professional demeanor
• OS1 Cleaning Program
• Work loading
• Process compliance
• Project management
• Quality assurance
• Training workforce
• Proficiency in multiple languages (English, Spanish, ASL, French, Swahili, Kinyarwanda, Portuguese, Vietnamese)

Location

• AUSTIN, TX

Work Type

• Full-time
• Onsite

Experience Level

• Relevant supervisory experience
• Experience training frontline employees
• More than five years supervisory experience in a large facilities or production organization
• Management of a training organization composed of multiple trainers

Education Level

• Bachelor's Degree
• Bachelor's Degree in related field
• Professional certification in training or training management

Salary/Compensations

• $82,000 + depending on qualifications

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation (8 hours/month), paid holidays (10+/year), sick time (8 hours/month), and longevity pay
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

About the Company

• The University of Texas at Austin is a globally recognized university.
• Facilities Services offers opportunities to grow and learn with comprehensive leadership training and development programs.
• The university offers an impressive benefits package.
• The University of Texas at Austin uses E-Verify to check the work authorization of all new hires.

Equal Opportunity

• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
• The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
• The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.