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About the Role

Atlas Credit Company is seeking a customer-focused, empathetic, and motivated individual to join their team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions. You will engage with customers both in-office and in the field, assisting with loan applications, account management, collections, and customer inquiries. The company provides thorough training on field processes and customer interaction best practices.

Responsibilities

Build strong relationships with customers through trust and open communication.
Assist customers with financial solutions, loan applications, and account management.
Conduct field visits to assist customers with payments when needed.
Handle customer inquiries, resolve concerns, and provide exceptional service.
Maintain accurate records of customer interactions and transactions.
Follow company policies and guidelines for collections and customer engagement.
Conduct outreach efforts to grow the customer base and market financial services.
Manage incoming and outgoing calls to ensure timely communication.
Ensure cash handling accuracy and office security.

Requirements

Strong problem-solving, communication, and listening skills.
Ability to multi-task, prioritize, and manage time efficiently.
Comfortably making high-volume calls and handling collections professionally.
Willingness to learn and adapt in a fast-paced environment.
Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.
English Required!

Skills

Customer Service
Financial Services
Problem-solving
Communication
Listening
Multi-tasking
Prioritization
Time Management
Collections
Bilingual

Location

Field

Work Type

Full-time
Onsite
Field

Experience Level

1+ years of customer service or financial services experience (preferred)

Salary/Compensations

Competitive salary

Benefits

Group Health Insurance Plans
Optional Dental & Vision Coverage
Paid Vacation & Sick Time
Paid Major Holidays
401(k) Plan with Employer Matching
Performance Bonuses
Career Advancement Opportunities

About the Company

Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs.
Since 1968, they have provided over $3 billion in financial assistance, guided by their core values of community and family.
They are committed to transparency, responsibility, and exceptional customer service, ensuring that both employees and customers feel valued and respected.