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About the Role
The Client Success & Insights Manager (CSIM) works closely with Canada’s leading drink brands to help them make better and more informed decisions. This role is crucial in driving business growth through best-in-class client management and developing client relationships to meet retention and renewal targets.
Responsibilities
- Manage the delivery of all reporting & database developments with internal & external stakeholders.
- Oversee the delivery of all work & presentations for the client, ensuring high standards and timely delivery.
- Review storyboard & presentation structure, providing feedback for enhancements.
- Attend and guide regular milestones for project review.
- Deliver excellent customer service and ensure all contractual obligations are met.
- Lead Joint Business Plan process, identifying and aligning customer objectives, defining and tracking success.
- Support final review of key presentations, applying Canadian understanding & strategic thinking to ensure SMART recommendations.
- Incorporate analytic and data quality elements into Joint Business Plan.
- Ensure all meetings are well planned to achieve optimum client engagement.
- Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships.
- Promote NIQ services vs competitor alternatives.
- Prepare & deliver top quality presentations triangulating NIQ services to provide best in class insights.
- Gain regular client feedback to inform ongoing client strategy.
- Lead Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements.
- Lead and own NPS process, consistently reviewing success metrics and client satisfaction.
- Investigate & solve any client problems, complaints or data queries.
- Advise client on how to achieve their goals using NIQ services, market expertise & understanding of client business.
- Work with CS Director & commercial team to identify opportunities for board level engagement & strategic consultancy prospects.
- Demonstrate role model behaviour aligned with NIQ’s vision, mission statement & values.
- Demonstrate intellectual integrity.
- Successfully manage & motivate the team to fulfil all business responsibilities.
- Co-ordinate & run training sessions where necessary.
- Engage team through great communication & facilitating knowledge/development opportunities.
- Provide CS Director with weekly updates & monthly customer and market development updates.
- Manage up effectively & seek out CS Director expertise where necessary.
Requirements
- Strong experience using and interpreting data to build actionable insights.
- On Premise, BevAl or CPG industry experience.
- Fluent bilingual (English/French) skills.
- Stakeholder/Client Management experience.
- Result-oriented, proactive and determined approach with a ‘can do’ attitude.
- Post secondary degree.
Location
- Greater Toronto area (GTA)
Work Type
- Contract
- Onsite
Education Level
- Post secondary degree
Salary/Compensations
- $68.5 -88K CAD
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About the Company
- NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
- In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
- With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
- NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook
Equal Opportunity
- At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.
- We believe that embracing a wide range of perspectives drives innovation and excellence.
- All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
- We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.
- NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows.
- These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria.
- All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion.
- Final hiring decisions are made exclusively by humans.
- NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations.
- If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative.
- For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/