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About the Role

Dialpad is redefining business communications through agentic AI. This role will build and lead Dialpad's global specialist sales organization, driving adoption and revenue growth of our agentic product portfolio. You will define the strategy, operating model, and execution framework to enable the core sales organization to successfully position, sell, and expand agentic AI solutions.

Responsibilities

• Build, lead, and scale Dialpad's global Agentic Sales Overlay organization, including hiring, coaching, and developing high-performing specialist sales leaders and Agentic Transformation Advisors.
• Define and execute the global go-to-market strategy for Dialpad's agentic product portfolio, partnering closely with Sales leadership to maximize adoption and revenue growth.
• Establish the operating cadence, sales methodology, forecasting process, and performance metrics for the overlay organization.
• Partner directly with frontline sales leaders and Account Executives on strategic opportunities, executive customer engagements, and complex enterprise deals.
• Develop repeatable sales plays, qualification frameworks, positioning, and messaging that enable consistent execution across global sales teams.
• Drive pipeline generation, opportunity acceleration, expansion strategy, and revenue attainment for the agentic business.
• Serve as the executive liaison between the field and Product, Product Marketing, Engineering, and Customer Success, translating customer feedback into product and go-to-market improvements.
• Analyze pipeline health, conversion metrics, competitive trends, product adoption, and revenue performance to identify opportunities and improve execution.
• Build enablement programs that increase seller confidence and proficiency in positioning and selling agentic AI solutions.
• Partner with executive leadership on investment planning, organizational design, territory strategy, resource allocation, and business planning for the agentic business.
• Champion a culture of experimentation, continuous learning, and AI-first selling practices across the revenue organization.
• Represent Dialpad with executive customer stakeholders, strategic partners, and industry events as a thought leader in agentic AI.

Requirements

• BA/BS degree or equivalent practical experience.
• 10+ years of enterprise SaaS sales experience, with significant experience leading high-performing sales organizations.
• 5+ years leading managers and/or specialist overlay organizations in complex enterprise environments.
• Proven success launching, scaling, or commercializing new AI, automation, conversational AI, or emerging technology products.
• Deep understanding of enterprise sales motions, including complex, multi-stakeholder buying cycles.
• Demonstrated ability to build new go-to-market functions, operating models, and sales processes from the ground up.
• Strong executive presence with experience influencing C-level customer and internal stakeholders.
• Experience partnering cross-functionally with Product, Product Marketing, Engineering, Customer Success, and Revenue Operations.
• Strong analytical mindset with experience using data to drive business decisions, forecast performance, and optimize sales execution.
• Passion for coaching teams, developing future leaders, and creating a high-performance culture.
• Excellent communication, storytelling, and change management skills.
• Experience with MEDDPICC or comparable enterprise sales methodology.
• Curiosity and enthusiasm for AI, emerging technologies, and helping organizations transform through innovation.

Skills

• AI
• Automation
• Conversational AI
• Emerging technologies
• Enterprise SaaS sales
• Sales leadership
• Specialist overlay organizations
• Complex enterprise environments
• Go-to-market strategy
• Sales methodology
• Forecasting
• Sales plays
• Qualification frameworks
• Positioning
• Messaging
• Pipeline generation
• Opportunity acceleration
• Expansion strategy
• Revenue attainment
• Product
• Product Marketing
• Engineering
• Customer Success
• Revenue Operations
• Data analysis
• Business decisions
• Performance forecasting
• Sales execution optimization
• Coaching
• Leadership development
• High-performance culture
• Communication
• Storytelling
• Change management
• MEDDPICC
• Enterprise sales methodology

Experience Level

• 10+ years of enterprise SaaS sales experience
• 5+ years leading managers and/or specialist overlay organizations

Education Level

• BA/BS degree or equivalent practical experience

Benefits

• Competitive salary
• Comprehensive benefits
• Real opportunities for growth
• Cutting-edge AI tools
• Robust training program
• Inclusive offices
• Vibrant environment to cultivate collaboration and connection

About the Company

• Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
• Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
• Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
• Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
• Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad.
• Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
• At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
• We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
• We believe every conversation matters.
• We look for people who are intensely curious and hold themselves to a high bar.
• Our ambition is significant, and achieving it requires a team that operates at the highest level.
• We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Equal Opportunity

• Dialpad is an equal-opportunity employer.
• We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.