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About the Role

As a Cidery Ambassador, you’ll help create an exceptional Angry Orchard experience for every guest who visits the cidery. You’ll lead tours, share the Angry Orchard story, provide product samples, support retail operations, and help ensure guests have a safe, engaging, and memorable visit. If you enjoy customer interaction, storytelling, and creating welcoming experiences, this role offers an exciting opportunity to represent the brand.

Responsibilities

Engage with guests, answer questions, and provide outstanding customer service throughout their visit.
Book, coordinate, and conduct tours and experiences that showcase the Angry Orchard brand and cider-making process.
Share the Angry Orchard story and educate guests about cider, production methods, tasting principles, and product offerings.
Serve cider samples and support tasting experiences while maintaining a safe and welcoming environment.
Operate point-of-sale systems, process transactions, and assist guests with purchase recommendations.
Maintain inventory, stock merchandise and cider products, and uphold visual merchandising standards.
Support specialty programs, events, and seasonal retail activations to help drive sales.
Maintain cleanliness, organization, and appearance across tasting areas, gift shop spaces, storage areas, and other cidery facilities.
Collaborate with and provide support to other Cider House teams as needed.
Work on your feet for extended periods, including walking and standing up to 11 hours per day, and perform duties that may require climbing stairs, working on elevated platforms, and crouching or crawling when necessary.

Requirements

High school diploma or GED required.
Must be at least 21 years of age.
At least 1 year of customer service experience or experience in a related field.
Strong written and verbal communication skills.
Ability to work in an organized and detail-oriented manner.
Availability to work Fridays, Saturdays, and Sundays.
Ability to walk and stand for extended periods of time.
Ability to climb stairs, work on elevated platforms, and perform physical movements such as crouching or crawling when required.

Skills

Customer service
Storytelling
Public speaking
Teaching
Training
Facilitating
Retail operations

Location

Walden, New York

Work Type

Seasonal
Part Time

Experience Level

10IC

Education Level

High school diploma or GED

Salary/Compensations

$17.50 per hour
Eligible for tips

Benefits

401k
Health and wellness program
Free Financial Coaching
BBC Coworker Relief Fund
Commuter Benefits

About the Company

Boston Beer Corporation is committed to a diverse workforce.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.
Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce.
Applicants who wish to request accommodation in the job application process can contact jobs@bostonbeer.com for assistance.