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About the Role

Johnnie-O is seeking a passionate individual to foster a customer-first culture, drive sales, and lead a high-performing team. This role involves recruiting, developing talent, and ensuring exceptional customer experiences.

Responsibilities

• Build a performance-driven, customer-first culture rooted in Johnnie-O values.
• Recruit, hire, and develop top talent, providing ongoing coaching and recognition alongside the Store Manager.
• Set clear expectations, track progress, and celebrate team achievements.
• Achieve and exceed sales goals through strategic planning and execution.
• Use clienteling tools to build long-term customer relationships and drive repeat business.
• Partner with marketing and community teams to plan events that engage the local market.
• Lead by example on the sales floor, modeling personalized, authentic service.
• Ensure the team is confident in product knowledge, fit, and styling to provide expert recommendations.
• Maintain a clean, organized, and inviting store environment.
• Manage scheduling, payroll, cash handling, inventory accuracy, and loss prevention.
• Execute seasonal floor sets and weekly merchandising updates that reflect brand standards and directives from HQ.

Requirements

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Skills

• Sales
• Customer Service
• Clienteling
• Team Leadership
• Merchandising
• Inventory Management
• Loss Prevention
• Interpersonal Skills
• Adaptability

Work Type

• Full-Time

Experience Level

• 1-3 years

Salary/Compensations

• Hourly position plus commission opportunities

Benefits

• Paid time off
• Paid holidays
• Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
• Employee discounts

About the Company

• Johnnie-O offers a fun and unique working environment, a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts.