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About the Role

This role is a key subject matter expert responsible for designing and developing content and toolkits for high-impact learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. The focus is on building end-to-end learning journeys that enable the successful deployment, operation, and adoption of solutions in real-world environments. By creating world-class learning experiences, you will directly contribute to faster customer time-to-value, increased partner-led revenue, and higher overall customer satisfaction.

Responsibilities

Design, maintain, and support content to reinforce learning through practical application, focusing on the 'why' not just the 'how'.
Act as a subject matter expert for new product launches, translating complex features into digestible content for customers and partners.
Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
Maintain a broad and deep technical understanding of the Okta and Auth0 product lines and underlying technologies and protocols.
Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows.
Review student surveys and performance data to provide feedback, build and improve resources, and identify new asset and training opportunities.
Proactively track down, validate, and synthesize information from various areas and formats to create valuable resources for customers and partners.

Requirements

Familiarity with Identity and Access Management (IAM) and web security best practices.
Ability to comfortably navigate complex product features and support workflows.
Proven track record of translating intricate technical concepts into clear, step-by-step documentation, actionable training materials, and engaging visual content while adhering to brand guidelines.
Ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials.
Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment.
Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences.
Experience using AI tools to assist in research, outlining, or content optimization to accelerate and scale content creation.

Skills

Identity and Access Management (IAM)
Web security best practices
Technical content development
Clarity and synthesis
Project management
Written communication
AI tools for content creation

Location

Canada

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

$87,000—$119,000 CAD

Benefits

Equity (where applicable)
Bonus
Health insurance
Dental insurance
Vision insurance
RRSP with a match
Healthcare spending
Telemedicine
Paid leave (including PTO and parental leave)

About the Company

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app.
Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
We celebrate a variety of perspectives and experiences.
We are building a world where Identity belongs to you.
Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.