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About the Role

The Enrollment Coordinator serves as the initial point of contact for the agency's enrollment function, assessing and triaging caller needs to the appropriate source. Excellent customer service skills are required to ensure a prompt, kind, and helpful experience for callers.

Responsibilities

• Acts as the central point of contact for individuals and families calling to inquire about entry into services.
• Gathers initial information from the caller and assesses if the referral needs to be directed to one of the regional Enrollment Specialists, or if a reference to a different service type is appropriate.
• Enters initial demographic data into enrollment platform; mails or emails enrollment packet specific to the Enrollment Specialist’s Region for new inquiries.
• Supports the Enrollment Specialist with making engagement calls to ensure families follow through on sending the documents needed for the enrollment process.
• Logs call activity and notifies regional Enrollment Specialists of individuals coming onto their queue.
• Maintains detailed knowledge about OPWDD services and processes, as well as other service systems and community support in general.
• Maintains a positive and helpful demeanor as the initial point of contact for individuals and families.
• Must be able to spend most of the day on the phone and possess the ability to operate in a fast-paced environment.

Requirements

• 2+ years of experience working with people with IDD (preferred)
• Strong communication skills including verbal and written communication skills, along with strong interpersonal and organizational skills also required.
• Bilingual English/Spanish required.

Skills

• Customer service
• Communication
• Interpersonal skills
• Organizational skills
• Verbal communication
• Written communication

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• Associate degree preferred

Salary/Compensations

• $28/hour - $32/hour

Benefits

• $3000 tuition reimbursement per calendar year
• Up to $250 of professional development courses

About the Company

• At Partnership Solutions, our work is performed in support of, and on behalf of, Care Design NY (a Care Coordination / Health Home), and Partners Health Plan (a Managed Care Organization), dedicated to providing supports and services for persons with intellectual and/or developmental disabilities.
• Purpose - Connecting people to their chosen supports to live a healthy and meaningful life.
• Vision – We see a world that is accepting, inclusive, and promotes positive health for all individuals with intellectual and /or developmental Disabilities (I/DD).
• Mission – Our mission is twofold: to provide compassionate, skilled person-centered care planning that includes a holistic approach to health and wellness, and to advocate for a disability inclusive world.
• Values - Committed - We are committed to developing successful employees across the organization so members and families can receive high-quality supports.
• Values - Compassionate - We are compassionate about creating open, honest relationships through collaboration, active listening, and showing empathy for others.
• Values - Connected - We are connected to each other through a sense of belonging that enriches the work environment and shapes a positive experience for members and families.

Equal Opportunity

• Care Design NY and Partnership Solutions provide equal employment opportunities to all.
• We celebrate the qualities that make each of us unique and greatly value how they enrich the work we do.
• As such, we welcome candidates of color, candidates who identify as gender diverse, neurodiverse candidates, and candidates of all ages with diverse lived experiences and perspectives to apply.