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About the Role
As a Service Writer, you serve as the primary link between customers and the service team. You will manage the service process, from initial customer intake to work order completion, ensuring efficient communication and high-quality service delivery.
Responsibilities
- Deliver a professional experience throughout the service process
- Communicate service needs, timelines, and updates to customers
- Manage work orders with accuracy and attention to detail
- Coordinate with technicians and parts teams to maintain workflow efficiency
- Build strong relationships with customers and coworkers
- Ensure customers are confident in the service received
Requirements
- Experience in customer service, administration, or coordination
- Strong communication and organizational skills
- Basic computer skills
Skills
- Customer service
- Administrative coordination
- Communication
- Organization
- Problem-solving
- Mechanical and technical terminology familiarity
Location
- New York
- Ohio
- Pennsylvania
Work Type
- Full-time
Salary/Compensations
- $40,000 - $50,000
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Medical, Dental, and Vision insurance
- Life Insurance
- Short-Term Disability
- 401K with company match
- Access to Empeople
- Access to John Deere University
- Earn While You Learn Program
- Employee discount on equipment and parts
About the Company
- Trusted John Deere dealer serving New York, Ohio, and Pennsylvania
- Committed to the PRO values of Professionalism, Respect, and Outstanding Service
Equal Opportunity
- LandPro Equipment is an Equal Opportunity Employer and does not discriminate based on age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by law.