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About the Role

This role is your chance to lead the fun and create unforgettable experiences for families and kids. As a Toy Store Manager, you will build and inspire a passionate team, deliver fun magical customer service, and be the face of fun in the store.

Responsibilities

• Lead the Team: Keep your crew motivated, upbeat, and ready to crush goals.
• Celebrate wins — big or small!
• Set clear targets and help your team achieve them.
• Handle challenges with professionalism and positivity.
• Drive Sales: Set and smash sales goals.
• Create an environment where selling feels natural and fun.
• Deliver exceptional service that keeps customers coming back.
• Partner with your Area Sales Manager to maximize performance.
• Build Your Squad: Hire, train, and grow a high-energy team.
• Coach with kindness and accountability.
• Manage schedules, payroll, and performance — with a focus on development and teamwork.
• Keep It Running Smoothly: Oversee daily operations, from cash handling to inventory.
• Maintain a clean, safe, and inviting store environment.
• Follow company policies and mall guidelines.
• Protect company assets and prevent loss.

Requirements

• 1+ years of retail management experience.
• A proven record of hitting (or exceeding) sales goals.
• A natural ability to motivate, lead, and inspire.
• Great communication and organizational skills.
• Able to work a flexible schedule (nights, weekends, holidays).
• A flexible, upbeat attitude — you roll with change and keep things positive.
• Knowledge of POS systems, basic computer skills, and confidence with Microsoft Office.
• Attention to detail and a love for great customer experiences.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision and peripheral vision.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to use hands to finger, handle, or feel.
• The employee is required to stand; walk; reach with hands and arms.

Skills

• POS systems knowledge
• Basic computer skills
• Microsoft Office confidence
• Communication skills
• Organizational skills

Location

• Eastview Mall - Rochester, NY

Work Type

• Full-time

Experience Level

• 1+ years of retail management experience

Salary/Compensations

• $23.50/HR

Benefits

• 401K retirement plan
• Employee discount
• Flexible schedule

About the Company

• Go! Retail Group is a national specialty retailer operating hundreds of name-brand stores across the country.
• Our brands include Go! Stores, Attic Salt, Toys“R”Us Flagship, Babies”R”Us, and Calendars.com.

Equal Opportunity

• Go! Retail Group is proud to be an equal opportunity employer. We celebrate diversity, respect individuality, and believe everyone deserves a workplace where they can thrive.
• Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.