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About the Role

The Assistant Manager supports the General Manager in managing property operations, policies, and procedures. This role ensures the building is well-maintained, occupancy is acceptable, and residents have a supportive environment. The Assistant Manager also oversees tenant certifications and provides leadership in the General Manager's absence.

Responsibilities

• Perform supervisory, administrative, and management tasks in the absence of the General Manager.
• Aid or conduct new resident lease orientations, certifications, and responsibilities.
• Conduct background checks on applicants and make recommendations for acceptance or rejection.
• Interview prospective residents, show vacant units, and explain equipment usage.
• Manage, interview, and prepare the initial and recertification process of tenants' income and family composition.
• Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
• Coordinate maintenance work orders.
• Inspect apartments and grounds for maintenance and repair needs.
• Attend and participate in professional activities, meetings, organizations, and regulatory agency meetings or inspections.
• Submit required internal and external reports.
• Collaborate and partner with internal and external partners to ensure property success.
• Manage the day-to-day administration of the property office, ensuring it is clean, professional, and well-organized.
• Answer telephones courteously and efficiently.
• Sort, distribute, open, and answer mail daily in the absence of the Desk Clerk.
• Responsible for the inventory and order of administrative supplies and equipment.
• Maintain files, records, rental agreements, and other documents in an orderly manner.
• Schedule maintenance repairs, generate and file work orders and follow-ups.
• Maintain a businesslike and professional appearance.
• Be available by cell phone for emergencies as needed for Desk Clerks.
• Assist the General Manager with special projects and administrative tasks.
• Collect rent and account for monies collected.
• Scan checks using the check scanner.
• Ensure prompt collection of subsidies and tenant receivables.
• Submit vacancy loss reimbursements.
• Enter payments into Yardi and monitor tenant receivables.
• Manage resident evictions and stipulations in compliance with court orders.
• Prepare and complete resident initial and re-certifications, including notification, documentation collection, third-party verification, Tenant Income Certification (TIC) completion, compliance review, approval submission, and record keeping.
• Respond to all tenant requests promptly and courteously.
• Address tenant complaints and incident reports promptly and professionally.
• Build positive and respectful relationships with all tenants.
• Resolve conflicts with competence and empathy.
• Be aware and respectful of the cultural, economic, and special needs of tenants.
• Assist in enforcing property rules and regulations, lease and lease addendums, and document and report any violations.
• Directly supervise desk clerks, including recruiting, hiring, approving timesheets, and preparing performance evaluations and recommendations.
• Monitor building expenditures and prepare payables for approval by the General Manager.
• Perform other duties as assigned by the General Manager.

Requirements

• Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook are essential.
• Familiarity with the general management of subsidized housing programs.
• 6 month- 1 year Experience in affordable programs completing Income Certifications.
• Minimum of 1 year of supervisory experience.
• Prior experience working in affordable housing, nonprofit residential property management.
• Knowledge and understanding of budget management and facilities issues.
• Knowledge of building systems, property management, and housing quality standards.
• Experience/Familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Knowledge of substance abuse and homelessness issues.

Skills

• Experience in serving diverse, low-income, and multi-ethnic communities with respect and empathy.
• Self-motivated and capable of solving problems independently.
• Proficient in verbal and written communication skills.
• Able to handle pressure situations with calmness and professionalism.
• Ability in a language other than English (ex. Spanish, Chinese, Tagalog, etc.).

Location

• 921 Howard - San Francisco, CA 94103
• 921 Howard st, San Francisco Ca, 94102

Work Type

• Full Time
• Regular, Full-time
• 100% on-site

Experience Level

• 6 month- 1 year Experience in affordable programs completing Income Certifications
• Minimum of 1 year of supervisory experience
• one or more years of related experience and/or training or equivalent combination of education and experience

Education Level

• Associate degree
• certificate of completion from a trade school

Salary/Compensations

• $28.44 - $30.95 Hourly

About the Company

• Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

Equal Opportunity

• In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.