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About the Role

As a Senior Site Reliability Engineer focused on Managed Gateways, you'll architect and maintain resilient, scalable infrastructure for Kong's mission-critical managed services. You will also serve as the technical representative for this product to enterprise customers, ensuring reliability and performance for their connected applications.

Responsibilities

• Lead, mentor, and inspire a team of Site Reliability Engineers for Kong's Managed Gateway offerings.
• Architect and implement robust, scalable, and fault-tolerant cloud-native systems using Kubernetes, Golang, and major cloud providers.
• Own the end-to-end operational lifecycle, including proactive monitoring, alerting, incident response, and blameless post-mortems.
• Implement automation, self-service tooling, and streamlined workflows for deploying and managing API gateways.
• Define, track, and report on key SLOs and SLIs for Managed Gateways.
• Champion technical debt prevention and advocate for architectural best practices.
• Collaborate with Product, engineering, and Customer Success to influence roadmap decisions and ensure operational readiness.
• Partner with enterprise customers to drive end-to-end onboarding and implementation of Cloud Gateways.
• Productize recurring implementation patterns into repeatable playbooks and platform capabilities.
• Utilize cross-cloud expertise (AWS, GCP, Azure) to manage unique customer topologies.
• Serve as the technical owner of the customer relationship through implementation.
• Act as the escalation point for technically complex accounts for Customer Success.
• Provide feedback on real-world implementation patterns and customer constraints to the Product team.

Requirements

• Extensive experience as a Site Reliability Engineer, focusing on highly available and distributed systems.
• Deep expertise with Kubernetes and cloud-native architectures across multiple public cloud providers (AWS, GCP, Azure).
• Strong proficiency in Golang or similar modern programming languages for automation and tool development.
• Proven track record in building and maintaining CI/CD pipelines and infrastructure as code (Terraform, Ansible).
• In-depth knowledge of monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK stack, Datadog).
• Experience with managed services, API gateways, or similar network infrastructure is highly desirable.
• Ability to take ownership of systems and treat reliability as a first-class feature.
• Ability to operate with a sense of urgency and drive quick, effective resolutions.
• Ability to thrive in a collaborative environment, actively sharing knowledge.
• Ability to adapt to shifting plans and work effectively in a fast-paced, distributed team environment.

Skills

• Kubernetes
• Golang
• AWS
• GCP
• Azure
• Terraform
• Ansible
• Prometheus
• Grafana
• ELK stack
• Datadog
• API Gateways
• Service Mesh technologies (Istio, Linkerd)
• Database administration (PostgreSQL, Cassandra)
• Open-source SRE tools

Location

• North America

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Relevant cloud certifications (e.g., AWS Certified DevOps Engineer, CKA)

About the Company

• Kong Inc. is a leading developer of API and AI connectivity technologies, building the infrastructure for the agentic era.
• Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models.
• Trusted by the Fortune 500 and startups alike.