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About the Role

Abby Care is seeking a Senior Manager, Platform & Strategic Operations to design and scale the operational infrastructure for the company's growth. This role involves owning the platform operations end-to-end, including setting the roadmap for operational tooling and automation, redesigning workflows, and leading cross-functional initiatives for new market launches. The position requires a blend of strategy and execution, with a focus on building the operational foundation for a fast-growing healthcare company.

Responsibilities

Own and scale the operational tooling stack across support, onboarding, and post-sale workflows, and set the roadmap for future development.
Direct the build of workflow automations and internal operational tools, determining what to automate, standardize, or redesign.
Partner with BizApps and Engineering to enhance cross-system workflows and operational reliability.
Establish visibility into operational bottlenecks, workflow failures, and support trends, and act on the insights gained.
Lead operational discovery with Product and Operations to identify friction points and workflow gaps that hinder scalability.
Translate real-world workflows into scalable processes, tooling requirements, and automation opportunities.
Run 'ground truth' operational research across teams and markets to understand actual work processes.
Design and lead pilots to validate new operating models before wider implementation.
Own launch readiness and operationalization for new markets, service lines, and operational initiatives.
Lead high-priority, cross-functional programs involving Operations, Product, Analytics, and Care Delivery.
Design scalable playbooks and workflows for emerging initiatives.
Drive AI-forward operational initiatives and automation across the company.
Establish documentation, training, and knowledge systems to ensure operational consistency during organizational growth.
Set the standard for operational work across the company.
Establish scalable operational processes required across markets and service lines.
Mentor and guide operators, improving the quality of operational work.
Continuously remove manual work and enhance execution through improved systems and process design.

Requirements

10+ years in Strategy & Operations, BizOps, Product Ops, Platform Ops, or similar cross-functional roles.
Experience owning operational initiatives end to end.
Track record of implementing and scaling operational systems and tooling.
Experience designing workflow automations and operational processes that scale with an organization.
Proven ability to succeed in ambiguous, fast-moving environments.
Comfortable being accountable for outcomes.
Strong systems thinker who redesigns how work gets done.
Ability to move between strategic problem-solving and hands-on execution.
Ability to navigate complex workflows and transform them into scalable processes.
Sharp judgment on when to automate, standardize, redesign, or leave processes as they are.
Ability to lead cross-functional initiatives and align senior stakeholders.
Clear communicator who bridges technical and non-technical audiences and drives decisions.
High ownership mentality.
Experience mentoring more junior operators and setting standards for the function.
Experience managing or building a small team (if the role includes direct reports).
Curious, pragmatic, and highly adaptable mindset.
Energized by building in ambiguity and owning challenging operational problems.
Deep interest in workflow design, automation, AI tooling, and operational scale.
Ability to balance immediate execution with long-term infrastructure thinking.
Healthcare or regulated-industry experience is a plus, but not required.

Skills

Platform Operations
Strategic Operations
Workflow Design
Automation
AI Tooling
Operational Scale
Systems Thinking
Product Operations
BizOps
Cross-functional Leadership
Stakeholder Management
Process Improvement
Launch Readiness
Operational Infrastructure

Location

Remote

Work Type

Full-time

Experience Level

Senior
10+ years

Salary/Compensations

Competitive compensation packages that reflect the value you bring.

Benefits

Competitive compensation packages
Comprehensive health coverage (medical, dental, vision)
Option for $0 deductible PPO plan
Company-funded HSA
Employer-paid life and disability insurance
Generous paid time off
10 paid company holidays
HSA contributions
Optional FSA
Commuter benefits
Full coverage of all 401(k) account fees
Paid parental leave

About the Company

Abby Care is building the leading AI-native platform for family-led care, addressing the growing care crisis in America.
The company believes families are the largest untapped caregiving workforce and that technology can empower them to deliver better care.
Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers.
Their platform assists health plans and government partners in understanding, verifying, and improving in-home care.
Abby Care partners with leading health plans, providers, and community organizations and is backed by top VCs.
The company's values include Families First, Urgency with Precision, Relentlessly Resourceful, Purpose with Positivity, and Driven to Redefine What’s Possible.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws.
Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.