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About the Role

The Program Manager facilitates the execution of all program operations, in accordance with the Monte Nido & Affiliates philosophy and mission. This role oversees the administrative end of the daily functioning of the facility and helps ensure that the clinical team can best carry out their duties while conforming to state and other regulatory standards. The Program Manager supervises and facilitates facility-wide quality improvement and risk management.

Responsibilities

Gather data, organize data, schedule and conduct quarterly mandated meetings for Joint Commission, state licensure and OSHA.
Serve as facility point-person for all compliance, licensing and facility related issues.
Maintain program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations.
Ensure that facility-wide inspections are up to date, ensuring facilities are in compliance with building and safety codes, and are well maintained.
Ensure stored personal belongings are accounted for and update logs as needed.
Participate in other areas of organization-wide compliance activities.
Be responsible for Emergency Management and Environment of Care including coordinating fire drills, monthly safety audits, disaster drills, and maintaining Emergency Management Plans.
Update the Emergency Management binder with all admissions and discharges.
Assist with the scheduling needs of the facility.
May be required to stay onsite as a part of the emergency team during a declared state of emergency.
Complete all Quarterly Meeting Minutes and submit timely to Compliance.
Coordinate with property manager and provide list of required needs.
Maintain appropriate salt and bleach within the water filtration system (certain facilities).
Manage the facility vehicle, maintenance and logs.
Facilitate communication with clients and families.
Record daily attendance and census into Salesforce and coordinate with Billing on all authorizations.
Establish, maintain, and distribute all policies & procedures.
Manage Incident Reports and associated documentation.
Maintain familiarity with all client files and pertinent information.
Assist in chart management to ensure charts contain all required completed documents.
Attend and participate in all required staff meetings and management meetings.
Responsible for day-of admissions including creating client chart, coordination with Admissions, ensuring client room is ready, inputting client data, orienting client and family to program, and reviewing all consents.
Inform outreach team of admissions.
Facilitate tours with potential clients, outpatient providers and visiting professionals.
Ensure all admission and discharge surveys are provided to the clients and completed.
Support the milieu, support at the table, transportation, and provide any additional coverage as required.
Ensure discharge documents are completed and clients leave with all belongings.
Supervise administrative office operations, including purchasing administrative and building supplies.
Complete credit card reconciliation and uploading of receipts by end of each month.
Review all mail and send accounting and checks mailed to the program.
Send invoices to accounting for payment for any contractors.
Create all client binders and parent information packets.
Update CFO on new hires who need to be added to the facility car insurance.
Execute daily operations including supervision of administrative services, personnel management, and interdepartmental coordination.
Support facility staff in job performance.
Assist in Joint Commission, OSHA, and State required trainings monthly and annually for all staff.
Issue and track mandated monthly training logs/manuals for all staff.
Ensure all Monte Nido & Affiliates rules, policies and guidelines are adhered to.
Coordinate with supervisors and Human Resources department to ensure staff are current with Joint Commission employee requirements.
Assist in completion of orientation and on-boarding with new hires.
Assist Human Resources staff in maintaining personnel files up to date.
Complete time cards and payroll on a bi-weekly basis for all staff.
Be available for On-Call when necessary and pick up voids/call offs.
Exercise maturity of judgment, while maintaining strict confidentiality standards, and professionalism in interaction with staff and clients.
Maintain the values and philosophy of the mission statement of Monte Nido & Affiliates.
Adhere to and follow Monte Nido & Affiliates policies and procedures.
Provide additional program support as needed.
Perform other tasks as assigned.

Requirements

Bachelors Degree
Experience in supervisory/leadership role working in a day treatment, residential or hospital setting.
CPR certification required, or within 90 days of hire

Location

West Nyack, NY

Work Type

Onsite
Full-time

Experience Level

Depending on experience

Education Level

Bachelors Degree

Salary/Compensations

$66,300-$75,000/yr

Benefits

Competitive compensation
Medical, dental, and vision insurance coverage
Retirement
Company-paid life insurance, AD&D, and short-term disability
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid time off
Professional development

About the Company

Monte Nido Clementine West Nyack is a residential treatment program exclusively for adolescents seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction.
At Clementine, we support adolescents and their families on the path to full recovery by preparing each adolescent to navigate the challenges of life free of the eating disorder.
We provide the empathy, education, and support to families as partners in the recovery process.
We help each adolescent to replace the eating disorder with healthy skills and a deep understanding of how to live a life that reflects their own unique individuality.

Equal Opportunity

We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.