Customer Experience Manager Geneseo at Five Below | NY | Rezi

Customer Experience Manager Geneseo at Five Below

Customer Experience Manager Geneseo

Five Below · NY

5 days ago

Customer Experience Manager Geneseo

Five Below · NY

6 days ago
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About the Role

Five Below is seeking a leader to help create a 'WOWplace' by fostering a culture of energy and passion. This role focuses on delivering exceptional customer service, managing front-end operations, and supporting the store manager in team development and daily store maintenance.

Responsibilities

  • Ensure crew members provide excellent customer service and a fast, friendly checkout experience.
  • Lead the store to achieve and maintain customer service score goals.
  • Manage front-end operations and ensure merchandising standards for candy, soda, and snacks are met.
  • Maintain front-end equipment and ensure staff are trained on services.
  • Execute opening and closing procedures, store cleanliness, and recovery.
  • Perform store manager duties in their absence.
  • Partner with the store manager to recruit, train, coach, and supervise crew members.
  • Review and react to corporate communications.
  • Collaborate with the leadership team on merchandising and store recovery.
  • Perform store maintenance tasks including cleaning, sweeping, and stock room management.

Requirements

  • High School Graduate or equivalent.
  • Minimum 2 years of management experience.
  • Ability to operate a cash register.
  • Ability to move merchandise weighing up to 25 lbs.
  • Ability to reach merchandise at heights of 5-10 feet.
  • Ability to ascend and descend ladders.
  • Ability to kneel, bend, twist, and stoop.
  • Ability to work a flexible schedule including days, evenings, weekends, and potential overnight shifts.
  • Ability to remain in a stationary, upright position for 80% of the time.
  • Must be at least 18 years old.

Skills

  • Verbal and written communication skills
  • Multi-tasking
  • Creative thinking
  • Composure under pressure

Work Type

  • Hourly

Experience Level

  • Minimum 2 years of management experience

Education Level

  • High School Graduate or equivalent
  • College experience preferred

Salary/Compensations

  • $19.00 per hour

Benefits

  • Health coverage
  • Financial wellness support
  • Personal wellness support

About the Company

  • Five Below is a retailer focused on providing an amazing experience with unlimited possibilities at low prices.
  • The company operates based on 'The Five Below Way', which emphasizes specific values and behaviors.
  • Five Below employs over 20,000 associates.

Equal Opportunity

  • Five Below is an Equal Opportunity Employer.
  • Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by law.
  • Five Below is committed to providing reasonable accommodations for individuals with disabilities.