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About the Role

The U.S. Product Delivery team is responsible for bringing Mastercard products and services to market, partnering with customers and stakeholders across the payments ecosystem. This role leads end-to-end client implementations, ensuring seamless execution, strong customer outcomes, and high-quality delivery, while leveraging AI-driven solutions and automation.

Responsibilities

• Lead strategic delivery initiatives and customer relationships across U.S. Markets.
• Partner with customers and internal stakeholders throughout the entire lifecycle.
• Serve as a trusted advisor, providing expertise on payment flows, product capabilities, and implementation best practices.
• Own end-to-end program delivery by leading market readiness and go-to-market activities, project kickoffs, delivery planning, status governance, customer strategy sessions, and post-implementation reviews.
• Manage and coordinate customer and Mastercard project teams.
• Drive cross-functional collaboration across Product, Technology, Account Management, Sales, and other key stakeholders.
• Proactively manage risks, dependencies, priorities, and escalations.
• Identify and implement opportunities to improve delivery processes, operational efficiency, and customer experience.
• Contribute to the development and enhancement of Delivery tools, frameworks, and infrastructure.

Requirements

• Experience in payments, financial services, or a related industry.
• Strong understanding of payment processing, transaction flows, and ecosystem participants.
• Proven track record managing multiple client-facing projects or programs simultaneously.
• Ability to translate business needs into technical solutions and drive execution.
• Strong stakeholder management and project/program management skills.
• Excellent communication and presentation skills, including experience engaging with senior leaders and clients.
• Self-starter with a focus on accountability, problem-solving, and delivering results.
• Continuous improvement mindset with a focus on efficiency and quality.
• Passion for reimagining how work gets done through AI and automation.
• Understanding of AI, automation, and agentic technologies.

Skills

• AI-driven solutions
• Automation
• Payment flows
• Product capabilities
• Implementation best practices
• Stakeholder management
• Project management
• Program management
• Communication
• Presentation

Location

• O'Fallon, Missouri
• Purchase, New York

Work Type

• Full-time

Experience Level

• Manager

Education Level

• Bachelor’s degree

Salary/Compensations

• O'Fallon, Missouri: $106,000 - $175,000 USD
• Purchase, New York: $122,000 - $201,000 USD

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
• We hire the most qualified candidate for the role.
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.