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About the Role

The Senior Relationship Banker is responsible for meeting with customers and prospects to determine their financial needs and offering appropriate products, services, and guidance to achieve their financial goals. This role offers an exciting opportunity for candidates with retail or sales experience interested in a career with opportunities for growth, development, and upward mobility.

Responsibilities

• Achieves branch targets and goals by proactively identifying customer needs and providing advanced level guidance and perspective about Regions’ solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquires new ones
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types, annuities, and life insurance
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Owns and resolves customer issues
• Refers customers to an internal team of experts when additional financial goals and needs are recognized
• Assists with cross training junior level bankers
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

Requirements

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds
• Life Insurance License
• Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)

Skills

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Excellent relationship-building skills
• Strong communication and customer focus
• Bilingual candidate, English & Spanish, preferred

Location

• Coral Gables, Florida

Work Type

• Full time

Experience Level

• Senior

Education Level

• High School Diploma or GED
• Bachelor’s degree

Salary/Compensations

• $54,596.98 USD - $63,766.50 USD

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

About the Company

• At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities.
• Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit.
• Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs.

Equal Opportunity

• Equal Opportunity Employer/including Disabled/Veterans