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About the Role

Accurately balances all hotel income and expenses for a 24-hour hotel operating period. Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.

Responsibilities

• Resolves guest complaints to the satisfaction of the guest and responds promptly to any guest request for service.
• Balances all room revenue and room expenses, including room and tax charges for closing financial transactions.
• Answers hotel telephones courteously and efficiently and provides wake-up calls.
• Maintains a "can-do" and a “guests first” attitude.
• Operates the Point-of-Toast System, ProfitSword, ChoiceAdvantage PMS, and all front office operating systems.
• Follows Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including cash and credit card handling, safety and security.
• Works as a team member to ensure each guest has an exceptional experience.
• Arrives at work on time according to the schedule.
• Adheres to established uniform guidelines.
• Attends scheduled training sessions and meetings and completes all mandatory training.
• Ensures the hotel is properly locked and secure during the night.
• Assists with any emergencies or irregularities that arise.
• Assists with other department duties within the hotel as directed.

Requirements

• Previous hospitality experience required.
• Previous supervisory experience preferred.
• Knowledge of accounting principles.
• Ability to work weekends and holidays.
• Ability to multi-task.
• Ability to stay awake during working hours overnight.
• Ability to lift, pull, or carry items weighing at least 50 pounds.

Skills

• Interpersonal communication skills
• Customer service orientation
• Attention to detail
• Well organized
• Good oral and written communication skills in English
• Bilingual skills a plus
• Computer aptitude, especially Microsoft Excel
• Mathematical skills (profit/loss concepts, percentages and variances)

Work Type

• Overnight

Education Level

• High School Diploma or equivalent