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About the Role

We are looking for passionate, fast learners who have strong communications skills and a keen eye for detail. If you are passionate about helping others and enjoy a positive, yet challenging work environment, we want you! This role ensures the smooth transition of vehicle ownership by handling the administrative aspects of registering customer vehicles, including document verification and completion of registration processes.

Responsibilities

Process, finalize, and mail customer registrations.
Review customer paperwork for accuracy.
Interact with state and county government licensing departments for document submission and retrieval.
Work closely with the local DMV for paperwork processing and filing.
Update customer records with the most current information.
Collaborate with team members across various business lines.
Assist Specialists and other employees with customer follow-up.
Input, cross-reference, and retrieve data from multiple internal and external databases.
Maintain detailed notes within a customer tracking system.
Perform other duties as assigned.

Requirements

1+ years of work experience in an administrative or data entry capacity.
Ability to manage, organize, and reconcile multiple sources of information with accuracy.
Ability to handle multiple tasks and priorities effectively.
Professional written and verbal communication skills.
Tech-savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot.
Resiliency: Ability and willingness to learn new things and apply that learning to perform successfully.
Ability to maintain composure and efficiently problem-solve during escalated situations with a solution-oriented mindset.
Critical thinker with the ability to make appropriate judgment calls.
Regular, consistent attendance in the office.
Ability to obtain notary based on state-specific requirements (as needed).
Ability to read, write, speak, and understand English.

Skills

Problem-solving
Communication
Data entry
Attention to detail
Customer service

Location

Onsite

Work Type

Full-time
Hourly

Experience Level

1+ years of work experience in an administrative or data entry capacity

Education Level

High School Diploma, GED, or equivalent education required
Bachelor’s degree (preferred)
Internships or Volunteer Experience (preferred)
Certification(s) (valued)

Salary/Compensations

$18.00 per hour starting
Potential for $1.00+ per hour increase in 6 months
Potential for $2.00+ per hour increase in 12 months (+12% annual increase)
Potential for $4.00+ per hour increase in 24 months (+10% annual increase)

Benefits

401(k) with Carvana match
Opportunity for overtime during busy seasons
Student loan repayment programs
Employee stock purchase plan discount
100% Company Paid Healthcare Premiums
Dental + Vision benefits
Wellness program
Pet care savings program
13 days paid-time off (first year)
20 days paid-time off (after first year)
9 company paid holidays including your birthday
Tuition reimbursement
Onsite kitchen with snacks
Regular team lunches
Access Perks program discounts

About the Company

Carvana is a company that invests in its team members' success and growth.
We operate in a fast-paced, dynamic, and ever-changing environment.

Equal Opportunity

Carvana is an equal employment opportunity employer.
All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
Carvana prohibits harassment of applicants or employees based on any protected categories.
Reasonable accommodations will be made for those with disabilities to perform the essential functions of their jobs.